Open to opportunities

Meghan McKhann

@meghanmckhann

Message

I lead B2B customer success and HubSpot delivery teams that grow retention and profitability.

United States

Message

What I'm looking for

I'm looking to lead customer success and delivery teams that use B2B marketing and HubSpot strategies to improve retention, reduce churn, drive revenue, and create measurable client outcomes.

At Serendipity Sales, I lead delivery for a team of 10 account strategists and solutions engineers, doubling profitability goals within three months.

I previously led account strategy, increasing client retention by 10%, reducing churn by 30%, and improving team productivity by 15% through mentorship and targeted HubSpot CRM engagement strategies.

As a Brand Manager, I partnered with B2B SaaS founders and CEOs on revenue-driving initiatives, launched 15 digital campaigns in six months, and served as a key point of contact across clients, contractors, brand managers, and leadership.

I bring a marketing foundation from Nextech Systems, where I helped grow organic presence and website engagement by 20%, along with HubSpot training credentials and more than 20 HubSpot certifications.

Experience

Work history, roles, and key accomplishments

Current

Director of Delivery

Current

Serendipity Sales

Jan 2026 - Present (8 months)

Oversee a team of 10 account strategists and solutions engineers. Doubled profitability goals within 3 months.

Leadership Team Management Account Strategy Solutions Engineering Profitability Management

Team Lead Account Strategist

Serendipity Sales

Dec 2023 - Dec 2025 (2 years)

Increased client retention rates by 10% through targeted client engagement strategies for HubSpot CRM services. Mentored client account managers and solution engineers, improving team productivity by 15% and reducing customer churn by 30%.

HubSpot Customer Success Engagement Strategy

Brand Manager

Serendipity Sales

Mar 2021 - Dec 2023 (2 years 9 months)

Provided B2B SaaS founders and CEOs with revenue-driving initiatives to foster business growth. Created and launched 15 digital campaigns in the first six months and served as the main point of contact for clients and internal teams.

B2B Marketing Digital Campaigns Revenue Growth SaaS

Social Media/Marketing Intern

Nextech Systems Inc

Dec 2020 - Dec 2022 (2 years)

Oversaw digital marketing programs to increase organic presence by 20%. Worked with manufacturers on social media presence via Zoom and in-person events, helping increase website engagement by 20%.

Digital Marketing Social Media Organic Growth Event Coordination

Education

Degrees, certifications, and relevant coursework

Point Loma Nazarene University

Bachelor of Science, Marketing

Grade: 3.8

Activities and societies: Relevant Coursework: Principles of Marketing, Finance, The Marketing Challenge, Digital Marketing, Administrative Communication, Consumer Behavior, Marketing Research. Achievements: 2022 Marketing Student of the Year, Teaching Assistant, Marketing Club Leadership Team.

Graduated Magna Cum Laude with a Bachelor of Science in Marketing, achieving a GPA of 3.8 and being named 2022 Marketing Student of the Year.