Meghana H E

ME

Looking for a job

Meghana H E

@meghanahe

I support UK bonds and maturities customers with accurate, zero-error investment transactions.

At Firstsource Solutions, I support leading UK clients with bonds and maturities, including reinvestments, withdrawals, savings transfers, ISA transfers, and changes of personal details.

I focus on zero-error processing while meeting queue-specific average handling time targets and documenting each action in the NBS time tracker.

Experience

Work history, roles, and key accomplishments

FL

Senior CSA

Firstsource Solutions Limited

Processed re-investment, withdrawal, and transfer to savings for bonds and maturities, maintaining specified average handling time and zero-error transactions. Documented actions in NBS time tracker and handled change of personal details.

Microsoft Office NBS Bank Time Management Coordination

Education

Degrees, certifications, and relevant coursework

GC

Government Science College

Bachelor of Science, Computer Science

Pursued a Bachelor of Science in Computer Science, graduating in February 2022.

Tech stack

Software and tools used professionally

SQL

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

357k+ INR

Job categories

Senior SAC Customer Service Customer Support Specialist Banking Operations Analyst Data Entry Specialist Customer Service Representative (CSR)

Skills

Customer Service Banking Operations Bond Maturity ISA Transfers Transaction Processing Microsoft Office SQL Python NBS Documentation Time Management Coordination Average Handle Time

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