Waqar Shaikh
@waqarshaikh1
Customer Service Associate at FirstSource handling Lloyds Banking Group queries with PEGA 8, ISA processing, and card operations.
IndiaWhat I'm looking for
At FirstSource Solution Limited, I handle customer banking queries for Lloyds Banking Group using PEGA 8, logging and resolving requests within defined SLAs and TATs.
I support ISA processing, SMD signature updates and verification, and COI issuing. I also use Vision Plus for credit card issuance and customer-requested card changes, following verification and compliance procedures.
Before FirstSource, I worked as a Web Researcher at Impulse B2B solutions, conducting online research and verifying data for B2B contact databases and lead generation.
I used Microsoft Excel and internal databases to maintain records and prepare prospect email lists for marketing campaigns. I hold a BCom from the University Of Mumbai and certificates in Tally Prime with GST and PC Operation.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
FirstSource Solution Limited
Jun 2025 - Present (1 year 3 months)
Handled end-to-end customer banking queries using PEGA 8, ensuring accurate and timely resolution in line with Lloyds Banking Group policies. Gained hands-on experience in ISA processing, SMD, and COI issuing, supporting compliance, risk control, and customer verification.
Web Researcher
Impulse B2B Solutions
Nov 2024 - Apr 2025 (5 months)
Performed lead generation, database creation, and market research to support business growth and event outreach. Compiled high-quality prospect lists and targeted email lists for industry events.
Education
Degrees, certifications, and relevant coursework
ICAI
Certificate in Skill Enhancement Course, Skill Enhancement
2024 - 2024
Completed a Skill Enhancement Course Train, Earn & Learn offered by ICAI.
Rizvi College of Arts, Science and Commerce
Bachelor of Commerce, Commerce
Grade: CGPA 7.98
Completed Bachelor of Commerce with a CGPA of 7.98.
University of Mumbai
Bachelor of Commerce, Commerce
Grade: CGPA 7.98
Completed Bachelor of Commerce with a CGPA of 7.98.
Compu-tech Academy
Certificate in Tally Prime with GST, Accounting Software
2022 - 2022
Completed a certificate in Tally Prime with GST.
Compu-tech Academy
Certificate in PC Operation, Computer Operation
2022 - 2022
Completed a certificate in PC Operation.
Kai.P.R.Patil Utkarsha Madhyamik Vidyalaya and Junior College
HSC, Commerce
Grade: 86.17%
Completed HSC in Commerce with 86.17%.
Kanchan High School and Junior College
SSC, General
Grade: 78.40%
Completed SSC with 78.40%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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