Prashanth K
@prashanthk2
Senior Customer Service Associate at Firstsource Solutions, resolving technical issues through chat and identifying upselling opportunities.
IndiaWhat I'm looking for
At Firstsource Solutions, I support customers through chat, troubleshoot technical issues, and provide solutions based on process guidelines. I also identify customer needs and recommend relevant products or services.
At IntouchCX, I handled both inbound calls and chat support, resolving customer concerns and managing complaints and escalations. I documented interactions and followed process guidelines.
At Adroit Neo Tech Solutions, I handled customer queries by email and chat, investigated complaints, and identified recurring service issues. I'm seeking opportunities in customer-facing operations and support.
Experience
Work history, roles, and key accomplishments
Provide customer support through chat with a focus on technical support and issue resolution. Identify customer needs and recommend relevant products or services, contributing to upselling opportunities.
Handled customer interactions through both inbound calls and chat support. Managed voice and non-voice interactions while maintaining professional communication and resolving issues efficiently.
Customer Service Associate – Email & Chat Process
Adroit Neo Tech Solutions
Oct 2020 - Dec 2022 (2 years 2 months)
Handled customer queries and concerns through email and chat channels. Investigated complaints and worked toward timely issue resolution while following process guidelines.
Education
Degrees, certifications, and relevant coursework
Sri Chaitanya Junior College
Intermediate, General Studies
Grade: 77.5%
Completed Intermediate education with a score of 77.5%.
Life Line High School
SSC, General Studies
Grade: 7.7 GPA
Completed SSC with a GPA of 7.7.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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