Saswata Sanyal

I'm supporting British Telecom business customers through FirstSource Solutions, managing customer accounts, service requests, cases, and escalations to maintain service continuity.

I use ServiceNow and Agent Desktop to manage tickets, document customer interactions, track workflows, and coordinate complex issue resolution with cross-functional stakeholders. I consistently work toward KPIs, quality standards, productivity targets, and customer satisfaction objectives while identifying recurring operational issues for process improvement.

Previously at Paytm Services, I managed end-to-end recruitment, from sourcing and screening through interview coordination, selection support, onboarding, and hiring documentation. My BBA-LLB foundation also supports my work in contract administration, compliance, legal documentation, commercial law, negotiation, and dispute resolution.