Uzma Shaikh
@uzmashaikh
I support UK banking customers through compliant, high-quality chat service and efficient query resolution.
IndiaWhat I'm looking for
I supported Lloyds Bank UK customers through chat at Firstsource Solutions, resolving account, payment, and transaction queries.
I maintained 80%+ CSAT while meeting monthly KPIs and managing multiple customer conversations efficiently.
I follow banking policies and escalation procedures closely, with a focus on quality service and first-contact resolution.
With a Bachelor of Accounting & Finance from the University of Mumbai, I bring communication, problem-solving, adaptability, and English and Hindi language skills to customer support work.
Experience
Work history, roles, and key accomplishments
Chat Executive
Firstsource Solutions
Jun 2025 - Jun 2026 (11 months)
Assisted Lloyds Bank UK customers with account, payment, and transaction queries via chat. Maintained 80%+ CSAT while meeting monthly KPIs and ensuring compliance with banking policies.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Accounting and Finance, Accounting and Finance
Bachelor of Accounting and Finance degree from the University of Mumbai, completed in 2024.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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