Namratha victor

Performed manual processing and data entry for card and package applications, ensuring accurate validation and secure handling of confidential information. Sorted and validated source data, maintained digital databases with backups, and collaborated with teams to ensure cross-department data consistency.

Supported global pre- and after-sales service operations, including order and query handling and digital platform administration. Processed customer orders in SAP and resolved complaints via email to meet service level timeframes.

Handled credit card services collections by explaining past-due reasons, due dates, and strategies to bring accounts current while avoiding late fees. Provided guidance on interest rates and collaborated across departments to trace purchase roots and support statement delivery while maintaining CSAT-focused service quality.

Resolved high-volume customer service requests and complaints related to placement, delivery, refund, and cancellation. Earned an award for quality service (PRR) and coordinated with multiple teams to ensure fast, empathetic outcomes.

Served as a senior collections officer for mortgage payments, educating customers on modification and forbearance options based on delinquencies. Consistently exceeded collection metrics, maintained low AHT, and earned appreciation letters for CSAT.

Took calls from dental hospitals and explained patient claim benefits and coverage to providers. Ranked as a best performer, received 8 appreciation letters in a calendar year, mentored a focus team, and trained peers on the process.

Completed the Intermediate level at Indira Gandhi Junior College.

Completed SSC at Seventh day Adventist High School.