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Mega S

@megas

Senior PM with 7+ years specializing in internal platform design, workflow architecture, and third-party integrations for growth-stage companies.

Indonesia

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What I'm looking for

I'm looking for a senior product role focused on internal platforms, workflow architecture, or integrations in a growth-stage, product-led company, where I can work remotely and apply systems-level thinking to real operational complexity.

I'm a Senior Product Manager with 7+ years of experience specializing in internal platform design and workflow architecture in growth-stage, product-led companies. I bring hands-on AI implementation experience, from identifying high-volume problem patterns to designing response and escalation flows and writing prompts directly, lifting CSAT for AI-handled cases to 4.69 against a 4.5 overall baseline.

At PT Rukita Bhinneka Indonesia, I led product strategy for internal tools, finance systems, and third-party integrations serving 200+ users. I redesigned the deposit-refund workflow to a 92% SLA, reduced manual reconciliation effort by 80% through NetSuite integration, and cut stuck landlord payments by 50%+ by re-architecting validation and status workflows.

Earlier at PT Codemi Global, I owned end-to-end roadmap and prioritization for a B2B SaaS LMS. My QA background (2014 to 2018) trained me to think in systems, spotting failure points and mapping dependencies before they surface as execution problems.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

PT Rukita Bhinneka Indonesia

Jun 2020 - Present (6 years)

Led product strategy for internal tools, finance systems, and third-party integrations serving 200+ users. Redesigned the deposit-refund workflow from 14% to 92% SLA, reduced manual reconciliation by 80%, designed AI response flows lifting CSAT to 4.69 against a 4.5 baseline, and cut stuck landlord payments by 50%+ by re-architecting validation workflows.

AI Workflow Design Prompt Engineering Workflow Architecture Systems Integrations ERP NetSuite SQL Product Strategy Automation Stakeholder Management Product Management Process Improvement Integration Product Operations Product Optimization Documentation Large Language Models Artificial Intelligence OpenAI ChatGPT

Product Manager

PT Codemi Global

Jul 2018 - Jun 2020 (1 year 11 months)

Owned end-to-end roadmap and prioritization for a B2B SaaS LMS across web and mobile, partnering with the CEO and cross-functional teams. Structured priorities around business OKRs, improving onboarding and retention outcomes across 20+ enterprise clients.

Product Management Roadmapping Prioritization OKRs B2B SaaS Web And Mobile Product Planning Jira Product Operations Customer Support Collaboration Educational Technology

Education

Degrees, certifications, and relevant coursework

Mercu Buana University

Bachelor of Science (B.Sc.), Information Systems

2020 - 2024

Grade: Cum Laude (GPA 3.82/4.00)

Activities and societies: Thesis (2024): Prediction analysis on sleep disorder using machine learning-based technique; published in a SINTA-2 accredited journal.

Earned a B.Sc. in Information Systems. Completed a 2024 thesis on prediction analysis for sleep disorder using machine learning-based techniques, published in a SINTA-2 accredited journal.