YAYosep Andy
@yosepandy
Senior Product Manager driving user growth, operational cost savings, and fraud prevention.
IndonesiaWhat I'm looking for
I am a Senior Product Manager with extensive experience leading cross-functional squads to improve onboarding, CRM, fraud detection, and platform reliability. I consistently deliver measurable impact—improving conversion rates, cutting operational costs, and preventing significant fraud losses across fintech and e-commerce products.
My background spans product leadership roles at Kredivo, JULO, Tokopedia, and other digital platforms, where I led initiatives that increased chatbot deflection, reduced OTP costs, improved collection and disbursement metrics, and scaled QA and knowledge management tools to boost customer service efficiency.
Experience
Work history, roles, and key accomplishments
Senior Product Manager
Kredivo
May 2025 - Present (5 months)
Led the User Onboarding squad to optimize registration and early engagement, improving conversion rates by up to 20% and owning the credit limit experience to drive activation and retention.
Senior Product Manager
JULO
Jul 2023 - May 2025 (1 year 10 months)
Led Platform tribe across three squads to improve chatbot deflection by 47 percentage points (raising CSAT 32 pts) and reduce annual ops cost by IDR 12.6B; cut monthly OTP costs by IDR 400M and raised collection and promo disbursement rates by 27% and 43%; implemented geohash-based fraud detection preventing IDR 1.35B in losses in month one.
TOSenior Product Manager
Tokopedia
Sep 2019 - Jul 2023 (3 years 10 months)
Led Customer Excellence products including CRM (Salesforce) and QA/Knowledge Management tools, reducing ticket handling costs by IDR 112M shortly after launch, cutting AHT from 12 to 6–7 minutes, and saving IDR 7B in operational costs across 2021 Q3–Q4.
Product Manager
Ajobthing
Jul 2018 - Aug 2019 (1 year 1 month)
Led product development of mobile referral app EasyEarn, Social Credit analytics scoring, and the Adhance affiliate product to grow user referrals and engagement in Malaysia.
Product and Project Manager
Wonderlabs.io
Jul 2017 - Jun 2018 (11 months)
Managed digital migration projects for C&P Rental A Car (Singapore), defined roadmap and prioritization for Wonderworx.io freelancer platform, and led phase I development of Wish Cloud for Make a Wish Singapore.
BLProduct and Project Manager
Blibli.com
Mar 2015 - Jun 2016 (1 year 3 months)
Led development of Return Management (RMA), Logistics (X-Log) and Fraud Management (X-Fraud) applications to streamline returns from 30 days to 5–7 days and enhance fraud detection across payment methods.
Education
Degrees, certifications, and relevant coursework
UMUniversitas Gadjah Mada
Master of Business Administration, Finance
Master of Business Administration with a major in Finance from Universitas Gadjah Mada.
Universitas Komputer Indonesia
Bachelor's degree, Information Technology
Bachelor's degree with a major in Information Technology from Universitas Komputer Indonesia.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Interested in hiring Yosep?
You can contact Yosep and 90k+ other talented remote workers on Himalayas.
Message YosepFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
