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Tiffany UtomoTU
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Tiffany Utomo

@tiffanyutomo

Product Manager at Traveloka who improved PayLater conversion and revenue through pricing experiments and product initiatives.

Indonesia
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At Traveloka, I owned PayLater product strategy and roadmapping, balancing customer experience, commercial goals, and regulatory requirements. I worked with Engineering, Risk, Fraud, Operations, and Business teams to turn complex challenges into product solutions.

In 2025, I contributed to 20% year-over-year PayLater penetration growth across multiple initiatives. A flight discount initiative lifted search-to-paid conversion by 54%, while auto-applied hotel discount pricing drove a 6.6% net revenue lift.

I also led discovery and A/B testing on pricing and the core user journey, contributing to a 28% increase in net revenue and 63% contribution profit in 2025. Earlier at Traveloka, I worked on internal tools and the customer-facing attractions and activities booking app, including onboarding changes that reduced supplier and product onboarding cycles by 50%.

In my current freelance work, I delivered a Google Apps Script reporting pipeline and real-time executive dashboard for a client, and I'm co-developing an AI-literacy education platform. I also designed, built, and shipped a multi-tenant SaaS marketing platform for fashion and lifestyle brands, applying AI-assisted development across the product lifecycle.

Experience

Work history, roles, and key accomplishments

Traveloka logoTR

Product Manager

Traveloka

Oct 2022 - Sep 2025 (2 years 11 months)

Owned end-to-end product strategy and roadmap for the PayLater platform, driving business growth while balancing customer experience, commercial objectives, and regulatory requirements. Led product discovery and A/B testing on pricing and core user journey, contributing to significant revenue and profit growth.

Education

Degrees, certifications, and relevant coursework

Murdoch University logoMU

Murdoch University

Bachelor of Commerce, Hospitality and Tourism Management & Marketing

Pursued a Bachelor of Commerce with a double major in Hospitality and Tourism Management and Marketing.

Temasek Polytechnic logoTP

Temasek Polytechnic

Diploma, Hospitality and Tourism Management

Completed a Diploma in Hospitality and Tourism Management.

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