Open to opportunities

Megan Trengove

@megantrengove

Dedicated customer service professional handling insurance claims, hospitality, and retail—reliable, fast-paced, and detail-focused.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer service in a fast-paced environment—using my strong communication skills, accuracy, and ability to work under pressure to achieve targets and maintain high standards while learning and growing.

I am a committed and hardworking customer service professional who performs well independently and as part of a team. I bring strong communication skills and initiative to achieve targets, deliver excellent customer service, and maintain high standards in fast-paced environments.

In my Customer Advisor role within the AA’s FNOL (First Notification of Loss) department, I handled initial reports of road traffic accidents and supported customers during often stressful situations. I gathered accurate incident details, completed structured reports, assessed accident circumstances to support liability decisions, arranged vehicle recovery, signposted customers to relevant support services, and referred personal injury cases to specialist solicitors where required. I also managed membership-related claims and insurance enquiries, and during evening shifts I handled inbound insurance calls, processed FNOL reports, and coordinated vehicle recoveries while maintaining a high level of service.

I also strengthen my service and operational skills across hospitality and retail. At Premier Inn, I followed the “Strip, Sanitise, Setup” procedure, supported Head Housekeeping duties (including assisting with room allocations and using the Genie system), and ensured rooms and common areas were prepared to a high standard within tight timeframes. At Specsavers, I provided high levels of service in a busy retail and clinical environment by supporting patients with frame collections, checking fit, comfort, and accuracy, handling payments using the till system, assisting with pre-screening examinations, and managing customer records with Microsoft Office and business systems.

Experience

Work history, roles, and key accomplishments

Housekeeper

Premier Inn

Jun 2024 - Apr 2025 (10 months)

Maintained high cleanliness standards across guest rooms and hotel areas using the “Strip, Sanitise, Setup” process. Supported head housekeeping duties including room allocation assistance, linen management, and using the Genie system to meet tight daily timeframes.

Hotel Housekeeping Strip Sanitise Setup Linen Replenishment Attention To Detail

Sales and Optical Assistant

Specsavers

Feb 2023 - Apr 2023 (2 months)

Provided customer service in a busy retail and clinical environment by supporting patients with frame collections and ensuring fit, comfort, and accuracy. Assisted with pre-screening before appointments, handled payments via till, and supported administrative tasks including customer record management.

Customer Service Optical Retail Support Frame Fitting Checks Payment Processing Administrative Support Customer Management

Food and Beverage Assistant

Mercure Hotel

May 2021 - Nov 2022 (1 year 6 months)

Delivered customer service across restaurant, bar, and event settings in a fast-paced hospitality environment. Took accurate orders, served food and drinks in line with hygiene and responsible service requirements, handled customer queries, and supported events including set-up, service, and clear-down.

Order Taking Bar Service Complaint Handling event support Stock Rotation

Kitchen Assistant / Waitress

Hawkenbury Bowles Club

Jan 2019 - Dec 2020 (1 year 11 months)

Worked in kitchen and front-of-house roles by taking customer orders, serving food and drinks, and ensuring dietary requirements were met accurately. Operated the till, supported kitchen duties including pot washing and food preparation, and maintained cleanliness across restaurant, bar, toilets, kitchen, and front-of-house areas.

Kitchen Support Food Preparation Pot Washing Food And Venue Cleanliness

Administrative Support

Recruitment Solutions

Dec 2022 - Present (3 years 6 months)

Supported a busy office with telephone and email client communications and general administration tasks. Completed filing, data entry, and record organisation while using Microsoft Office and business systems for accurate day-to-day operations.

Customer Service Administration Telephone Enquiries Email Communication Data Entry Microsoft Office & Business Systems

Customer Advisor (FNOL)

The AA

Handled initial road traffic accident reports in the FNOL department and supported customers during stressful situations. Gathered incident details, completed structured reporting, made next-step decisions (including vehicle recovery), and referred personal injury cases to specialist solicitors when required.

FNOL Insurance Claims Customer Support Data Entry