At TSS HVAC Services, I lead 13 office employees and support daily operations for 30 field technicians. I manage dispatch scheduling, invoicing, billing discrepancies, month-end closeout, quoting, and monthly P&L and revenue review.
I've helped change operations entirely at TSS HVAC Services by implementing procedures and technologies that improved efficiency and streamlined workflows. I also hire, onboard, and train employees while working with company ownership on process improvements.
My background includes store operations, membership sales and collections, transportation dispatch, data accuracy, customer service, scheduling, inventory, and cash reconciliation. I've advanced into supervisory roles and led teams to exceed sales goals while maintaining strong customer satisfaction.
