Open to opportunities

Nicole Douglas

@nicoledouglas

Message

Customer-focused operations manager with strong team leadership and office administration skills.

United States

Message

What I'm looking for

I seek a role where I can lead teams, improve customer experience, manage office operations, and contribute to process improvements in a fast-paced environment.

I am an experienced operations and customer service manager with a proven track record leading teams, onboarding staff, and improving customer retention through clear communication and process improvements. I consistently manage daily activities, schedules, and performance while handling front-line customer inquiries and resolving service issues.

I bring strong office administration capabilities — including records management, scheduling, correspondence, and inventory control — combined with a dependable, self-starting work ethic and a positive attitude that supports fast-paced environments and business growth.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Cola James LLC

Feb 2015 - Present (11 years 4 months)

Managed store operations and a customer service team, improving customer satisfaction through faster, knowledgeable service and onboarding processes; mentored staff and optimized daily performance. Implemented marketing initiatives that increased customer acquisition and promoted business growth.

Team Leadership Customer Service Onboarding Performance Management Training Marketing Scheduling Conflict Resolution

Office Manager

Henry's Trucking

Jan 2022 - Aug 2023 (1 year 7 months)

Operated office systems and managed administrative workflows, including mail, records, scheduling, and inventory to ensure efficient business operations and timely responses to customer inquiries. Prepared and maintained documents, coordinated appointments, and supported staff communication.

Office Administration Scheduling Records Management Customer Communications Inventory Management document preparation Data Entry