Open to opportunities

Megan Prasad

@meganprasad

Message

Communications and marketing professional skilled in administration, training, and digital content.

United States

Message

What I'm looking for

I seek a role leveraging communications, training, and digital content skills in a collaborative, growth-oriented organization where I can lead training and improve processes.

I am an energized communications and administrative professional with eight years of administrative experience and over 15 years in customer service, driven by creativity and transparent communication.

I specialize in communications, photography, social media management, marketing, scholarship administration, and training, and I have led and supervised student and staff teams to improve processes and onboarding.

At San Francisco State University I supported leadership as a Senior Administrative Analyst, managed campus scholarships and financial aid, and coordinated customer service operations while creating training materials using Canvas and Adobe Illustrator.

I bring an organized, empathetic INFJ approach, strong technical skills across Adobe Suite, Google and Microsoft ecosystems, and a commitment to developing into a Lead Training Manager role in a corporate environment.

Experience

Work history, roles, and key accomplishments

Social Media & Community Lead

Alzheimer's Association

Sep 2020 - Dec 2023 (3 years 3 months)

Led social media marketing and community engagement efforts to increase awareness and support for programs across digital channels.

Social Media Strategy Community Engagement Content Creation Copywriting Analytics Campaign Management Photography

Senior Administrative Analyst

San Francisco State University

Aug 2022 - Jul 2023 (11 months)

Administratively supported the Interim AVP and HR processes, created training materials in Canvas and Adobe Illustrator, and processed personnel actions to streamline recruitment and onboarding workflows.

HR & Administration Onboarding Adobe Illustrator Recruitment Payroll Processing Employee Relations Documentation

Campus Scholarship Manager

San Francisco State University

Apr 2020 - Jul 2022 (2 years 3 months)

Managed campus scholarship program and Academic Works administration, assigning over 641 scholarships, training staff, and reviewing 20–40 student financial aid cases weekly to ensure accurate disbursements.

Academic Scholarship Administration Training Data Analysis Documentation

Public Relations Intern

Finn Partners

Feb 2022 - Apr 2022 (2 months)

Supported PR activities during a short-term internship, contributing to communications and media outreach tasks for client campaigns.

Public Relations Copywriting Social Media Communication Research event support

Social Media Writer

AMA SF

Sep 2019 - Nov 2021 (2 years 2 months)

Produced social content, photography, and creative copy for chapter communications to drive engagement and event promotion.

Social Media Photography Copywriting Content Strategy Adobe Suite Event Promotion Community Outreach

Customer Service Center Coordinator

San Francisco State University

Jul 2019 - Apr 2020 (9 months)

Coordinated Customer Service Center operations, dispatching and scheduling emergency and maintenance requests, de-escalating customers, and ensuring proper access approvals and communication across campus departments.

Customer Service Dispatch Coordination Conflict Resolution Facilities Coordination Data Entry Communication Access Control

Public Relations Intern

Graham & Associates Inc

May 2019 - Apr 2020 (11 months)

Assisted PR team with media relations and communications tasks to support client visibility and campaign execution.

Public Relations Media Relations Writing Research Communication Administrative Support

Administrative Coordinator

Synopsys

Oct 2018 - Apr 2019 (6 months)

Provided administrative coordination and operational support to teams, managing scheduling, communication, and office processes.

Administrative Support Scheduling Communication Data Entry

Recruiting Coordinator

Hiring Strategy Group Inc

Apr 2018 - Oct 2018 (6 months)

Coordinated recruiting processes, scheduling interviews, and supporting candidate communication to streamline hiring workflows.

Candidate Communications

Home Preservation Specialist

Wells Fargo

Nov 2017 - Apr 2018 (5 months)

Managed borrower outreach and loan preservation activities to mitigate foreclosures and support homeowners through loss-mitigation processes.

Customer Service Loan Servicing Loss Mitigation Client Communication Case Management & Compliance

Administrative Assistant

Allstate

Nov 2016 - Nov 2017 (1 year)

Provided administrative support and customer-facing assistance, managing documentation, scheduling, and client inquiries to support office operations.

Administrative Support Customer Service Documentation Scheduling Communication