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Megan Moody

@meganmoody

Director of Ecommerce at Frankford Candy who relaunched Amazon, launched Temu, and redesigned the DTC site.

At Frankford Candy, I relaunched the Amazon business and launched the Temu marketplace, shaping assortment, pricing, logistics, and promotions. I also led an overhaul of the brand’s direct-to-consumer site, improving the user experience, conversion flow, merchandising, and site speed.

At Ferrero, I led Amazon account planning and management, with YTD ePOS up 54%. I built holiday assortments that grew 100% year over year and developed a promotion calendar associated with a 33% YTD increase in deal OPS.

At Amazon, I managed Customer Success Managers and supported vendor growth across fashion and fitness. Earlier, I worked across ecommerce, product line management, merchandising, and retail operations, including improving conversion at Food Tide Co | Outdoor Apparel by 11% year over year.

Experience

Work history, roles, and key accomplishments

Current

Director of Ecommerce

Current

Frankford Candy

Feb 2026 - Present (8 months)

Leads cross-channel performance marketing and ecommerce strategy across marketplaces and DTC. Relaunched Amazon business, launched Temu marketplace, redesigned DTC site, and managed Walmart Connect campaigns.

Amazon Walmart Temu DTC Performance Marketing Catalog Optimizations Pricing Strategy Advertising Leadership Cross functional Leadership

Senior National Account Manager Amazon

Ferrero

Jul 2024 - Feb 2026 (1 year 7 months)

Led sales planning and account management to grow Amazon business, achieving +54% YoY in ePOS. Implemented pricing strategies, built holiday assortments, and developed promotion calendars.

Amazon Sales Planning Account Management Pricing Strategy Assortment Planning Promotion Data Analysis EPOS

Manager, Customer Success Managers

Amazon

Oct 2023 - Jul 2024 (9 months)

Managed a team of Customer Success Managers for a portfolio of +$900M in fashion and fitness. Analyzed customer feedback to improve services, improving team NPS by 15bps.

Customer Success Team Management Data Analysis Vendor Management Go To Market Strategy NPS Improvement

Senior Customer Success Manager

Amazon

Dec 2021 - Oct 2023 (1 year 10 months)

Oversaw key customer relationships in Fashion and Fitness, managing accounts worth $350M+ and achieving 18% YoY growth. Led product launches and integrated campaigns, including Prime Day initiatives driving $6M incremental sales.

Customer Success Account Management Fashion Fitness Product Launch Merchandising Campaign Management Prime Day Vendor Management

Market Operations Manager

Carvana

Oct 2020 - Dec 2021 (1 year 2 months)

Evaluated financial statements and monitored market performance to devise cost reduction solutions. Improved operational efficiencies and customer NPS by 14% through training and staffing model accuracy.

Financial Analysis Operations Management Staff Development Supplier Management Customer Experience NPS Improvement

Senior Manager - Product Line & E-Commerce

Food Tide Co | Outdoor Apparel

Dec 2019 - Dec 2021 (2 years)

Revitalized product strategy and vendor negotiations, delivering 25% growth and reducing costs by 30%. Managed full e-commerce operations and expanded wholesale partnerships with 10 new retailers.

Product Strategy vendor negotiation eCommerce Management Merchandising Wholesale Conversion Rate Optimization Marketing Collaboration

Senior Operations Manager

Maya Chia Skincare LLC

Jun 2019 - Dec 2019 (6 months)

Monitored supplier operations and improved productivity initiatives. Oversaw wholesale expansion into major retailers and strengthened field presence by recruiting and coaching remote brand reps.

Operations Management Supplier Management Distribution Expansion Team Recruitment Coaching Website Performance Conversion Rate Optimization

Store Manager

Starbucks

Feb 2019 - Jun 2019 (4 months)

Managed the highest volume store in Charleston, delivering double digit comp results each month. Analyzed performance data, hired and trained employees, and created an inventory system to minimize waste.

Store Management Performance Analysis Hiring Training Inventory Management Customer Service

General Manager

Nordstrom

May 2017 - Feb 2019 (1 year 9 months)

Delivered double-digit sales growth, driving the store's first volume increase of +12% YoY. Managed full P&L responsibility, elevated customer experience, and developed high-performing teams.

General Management P&L management Sales Growth Customer Experience team development Operational Efficiency Employee Satisfaction

Northwest Designer Divisional Retail Merchandiser

Nordstrom

Feb 2016 - May 2017 (1 year 3 months)

Supported the largest volume designer region in the company, delivering double digit increase over LY. Collaborated with merchant teams, executed high profile events, and supervised 40+ managers and 200+ employees.

Merchandising Vendor Relationships Event Execution Team Supervision Product Placement Strategy Fashion

National Bridal Divisional Retail Merchandiser

Nordstrom

May 2015 - Feb 2016 (9 months)

Drove multimillion-dollar category growth, launching 7+ new brands and expanding assortments. Executed merchandise strategies and supervised a national team of 17+ managers and 80+ stylists.

Merchandising Category Growth Brand Launch Assortment Planning Team Management Strategy Execution