megan lawson

Reviewed financial statements and credit reports to determine client eligibility, received inbound calls, and presented financial solutions to customers.

Reviewed and categorized data sets for machine learning models, collaborated with cross-functional teams, and maintained documentation of annotation guidelines.

Fostered strong customer relationships, resolved issues, and applied persuasive rebuttal and problem-solving strategies to retain clients in the program.

Resolved complex customer inquiries and escalated issues, served as an escalation point for Tier I and II representatives, and mentored junior team members.

Utilized CRM software to manage customer interactions and track sales pipeline, provided exceptional customer service, and exceeded sales targets through relationship-building.

Coordinated with third-party collection agencies, negotiated payment plans and settlements, and analyzed recovery strategies to improve outcomes.

Graduated with a Medical Assistant degree in May 2015.