Chuck Ashley

Own escalated client accounts across service, billing, and collections issues, coordinating with clients, finance, and sales to preserve trust and reach resolution. Built a performance-tracking process that reduced 60- to 120-day delinquencies by 25% within six months.

Owned a high-volume portfolio of national accounts, delivering responsive support while addressing account discrepancies, past-due balances, and escalation risks. Reworked reconciliation steps that caused delays, improving account stability and the customer experience.

Supported enterprise clients through onboarding, account management, billing resolution, and structured collection plans across 30- to 120-day payment terms. Partnered with sales and finance to address cancellation and revenue risks.

Managed global energy-sector accounts across client service, issue resolution, retention, and receivables follow-up. Established communication processes that shortened turnaround time and improved visibility for customers and internal partners.

Supported thousands of SaaS customer accounts representing millions in annual revenue, resolving service, account, and payment concerns in a fast-paced environment. Used proactive outreach and negotiated solutions to improve engagement and reduce account risk.

Led service recovery and retention for high-value nationwide accounts, resolving concerns and rebuilding customer confidence. Created retention approaches that reduced cancellation risk and supported renewals, repeat revenue, upselling, and cross-selling.

Increased sales 18% across multiple Texas markets while building long-term relationships with Home Depot store and regional leadership. Delivered product training and resolved partner needs.

Bachelor of Arts in Liberal Arts with a History emphasis from San Diego State University.

Completed the California Real Estate Broker License program at Loan Officer School.