NAVTEJ PRATAP
@navtejpratap
Certified Salesforce Administrator and Developer focused on healthcare CRM solutions.
United StatesWhat I'm looking for
I am a certified Salesforce Administrator and Platform Developer with over three years of hands-on experience delivering CRM solutions across healthcare, retail, and enterprise environments.
I design and implement Sales Cloud, Service Cloud, Experience Cloud, and Field Service solutions, build Apex and Lightning Web Components, and automate workflows using Flow Builder to improve operational efficiency and user adoption.
My work includes integrations via REST APIs, maintaining HIPAA and SOX compliance, and deploying Einstein AI features to increase first-call resolution and drive actionable insights.
I collaborate in agile teams, manage full-cycle implementations, and prioritize scalable, test-covered solutions that reduce manual work and prevent revenue leakage.
Experience
Work history, roles, and key accomplishments
Salesforce Admin / Developer
Omnicell
Oct 2024 - Present (1 year)
Configured Case Management and Field Service modules and developed LWC components to reduce technician report time by 25%, integrated Salesforce with MedTech inventory systems for two-way sync across 100+ hospitals, and implemented Einstein Next Best Action to improve first-call resolution.
Salesforce Developer
Mindtree
Jul 2020 - Dec 2022 (2 years 5 months)
Built scalable Sales Cloud and Experience Cloud solutions, reducing vendor onboarding time by 40% and preventing $150K in annual over-discounted sales through validation rules and custom Apex solutions.
Salesforce Admin Intern
Mphasis
Jan 2020 - Jun 2020 (5 months)
Supported ITSM on Salesforce by configuring Service Console and multi-step Flows, reduced unused access by 35% during a security review, and created reports/dashboards to monitor SLA adherence.
Education
Degrees, certifications, and relevant coursework
SUSacred Heart University
Master of Science, Business Analytics
2023 - 2024
Grade: 3.2 / 4.0
Completed a Master of Science in Business Analytics with coursework focused on data-driven decision making and analytics techniques.
Ethames Degree College
Bachelor of Business Administration, Business Administration
2019 - 2022
Grade: 3.6 / 4.0
Earned a Bachelor of Business Administration with emphasis on core business principles and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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