Himalayas logo
NP
Open to opportunities

NAVTEJ PRATAP

@navtejpratap

Certified Salesforce Administrator and Developer focused on healthcare CRM solutions.

United States
Message

What I'm looking for

I seek mid-level Salesforce roles where I can build scalable CRM solutions, lead integrations, ensure compliance, and work collaboratively in agile teams to drive user adoption and measurable business outcomes.

I am a certified Salesforce Administrator and Platform Developer with over three years of hands-on experience delivering CRM solutions across healthcare, retail, and enterprise environments.

I design and implement Sales Cloud, Service Cloud, Experience Cloud, and Field Service solutions, build Apex and Lightning Web Components, and automate workflows using Flow Builder to improve operational efficiency and user adoption.

My work includes integrations via REST APIs, maintaining HIPAA and SOX compliance, and deploying Einstein AI features to increase first-call resolution and drive actionable insights.

I collaborate in agile teams, manage full-cycle implementations, and prioritize scalable, test-covered solutions that reduce manual work and prevent revenue leakage.

Experience

Work history, roles, and key accomplishments

MP

Salesforce Admin Intern

Mphasis

Jan 2020 - Jun 2020 (5 months)

Supported ITSM on Salesforce by configuring Service Console and multi-step Flows, reduced unused access by 35% during a security review, and created reports/dashboards to monitor SLA adherence.

Education

Degrees, certifications, and relevant coursework

Sacred Heart University logoSU

Sacred Heart University

Master of Science, Business Analytics

2023 - 2024

Grade: 3.2 / 4.0

Completed a Master of Science in Business Analytics with coursework focused on data-driven decision making and analytics techniques.

EC

Ethames Degree College

Bachelor of Business Administration, Business Administration

2019 - 2022

Grade: 3.6 / 4.0

Earned a Bachelor of Business Administration with emphasis on core business principles and analytical skills.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
NAVTEJ PRATAP - Salesforce Admin / Developer - Omnicell | Himalayas