Open to opportunities

Megan B

@meganb

Message

I am an e-commerce and customer success professional optimizing Shopify catalogs and processes.

United States

Message

What I'm looking for

I seek a collaborative e-commerce or customer-success role where I can own catalog operations, streamline processes, lead cross-functional projects, and grow into broader operations leadership.

I am an e-commerce and customer-success professional with hands-on experience managing Shopify storefronts, curating product content, and maintaining SKU-level data integrity. I serve as an SME in Shopify, developed scalable SOPs, mapped supplier spend for better financial tracking, and led a White Label e-commerce implementation as Project Manager.

I have a strong background in customer onboarding, HubSpot and Zendesk ticket resolution, and cross-functional collaboration with engineering and suppliers to improve reporting and processes. My prior roles in pricing and account support gave me SAP, Fiori, Syspro and JBA experience, and I enjoy training teams, documenting technical processes, and driving process improvement.

Experience

Work history, roles, and key accomplishments

Current

Catalogue Manager

Current

Raiven

Oct 2023 - Present (1 year 10 months)

Manage and maintain Shopify-based e-commerce storefronts for B2C and contractor platforms, curating product content and ensuring SKU-level data integrity. Led White Label e-commerce implementation, documented scalable SOPs, and standardized supplier spend data to improve financial tracking.

Shopify Content Project Management Data Integrity

Customer Success Representative

Raiven

Oct 2021 - Dec 2023 (2 years 2 months)

Delivered frontline customer support via email, phone, and Zoom, conducted live training sessions, and managed thousands of customer records in HubSpot to activate and maintain accounts. Partnered with suppliers and engineering to enable user access and improve customer trend reporting.

Customer Support HubSpot Zendesk Account Management CRM Troubleshooting

Price Analyst

LyondellBasell

May 2021 - Sep 2021 (4 months)

Maintained pricing portfolios for Account Managers and uploaded intercompany pricing monthly for the Polymers division, generating weekly reports on pending pricing and account issues. Processed customer credits and reconciled rebates using SAP while supporting month-end close and credit workflow automation.

Pricing Analysis SAP FIORI Reporting Data Auditing Month End Close Excel

Account Specialist

LyondellBasell

Apr 2019 - May 2021 (2 years 1 month)

Provided high-level customer support during business integration and acted as Syspro SME, developing training materials and leading workshops. Assisted with SAP integration by compiling and validating thousands of contacts and led cross-departmental initiatives to improve support and communication.