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Meena Damai

@meenadamai

Risk Investigation Manager at Amazon India overseeing transaction-risk investigations and strengthening operational controls.

India

Message

At Amazon India, I lead transaction-risk investigation operations and manage account protection activities across North America, APAC and Europe. I monitor emerging risk trends, identify control gaps and recommend safeguards and process improvements.

I use demand and supply analysis, resource utilization and capacity planning to support operational effectiveness. I also develop dashboards covering performance, staffing, outages and operational metrics for management decision-making.

At Infosys BPM, I led a 22-member team supporting Amazon processes. I managed escalations and process exceptions, maintained SOPs and supported quality and SLA delivery.

At Tata Business Support Services, I provided application support for Tata Motors Siebel CRM/DMS integrated with SAP. Earlier, at India Infoline Ltd., I managed suppliers and facilities and prepared MIS reports; I also hold Lean Six Sigma Green Belt and Yellow Belt certifications.

Experience

Work history, roles, and key accomplishments

Current

Risk Investigation Manager

Current

Amazon India

Apr 2021 - Present (5 years 6 months)

Lead 24/7 transaction-risk investigation operations, ensuring timely, process-based and high-judgment decisions within defined operating controls. Manage account protection activities across North America, APAC and Europe, coordinating investigations, escalations and stakeholder actions.

Investigation Process Control Governance Monitoring Escalation Management Stakeholder Engagement performance reporting Operational Effectiveness Data Analysis Dashboard Reporting SAP ERP Excel Lean Six Sigma

Team Lead

Infosys BPM

Aug 2013 - Apr 2021 (7 years 8 months)

Led a 22-member operations team supporting Amazon processes; established objectives, monitored performance and supported delivery against quality and SLA expectations. Coached employees through structured feedback, cross-training, knowledge transfer and career-development activities.

Team Leadership Operations Management Quality Management SLA Management Escalation Management SOP Management Process Improvement Data Analysis Excel

Functional Consultant – Application Support

Tata Business Support Services

Sep 2011 - Jul 2013 (1 year 10 months)

Provided application support for Tata Motors Siebel CRM/DMS integrated with SAP across sales, service, spares, inventory and campaigns. Handled Pan-India application issues through BMC Remedy, email and service requests; documented problems, resolutions and follow-up actions.

Application Support Siebel CRM SAP BMC Remedy Ticketing Tools SLA Management Escalation Management Documentation

Administration Manager

India Infoline Ltd.

Aug 2009 - Jan 2011 (1 year 5 months)

Managed suppliers, service providers, facility coordination and general office administration. Prepared MIS reports using MS Excel and monitored administrative activities and service delivery.

Administration Vendor Management Facilities Management MIS Reporting Excel