Cyril Johnson

As a seasoned professional with over 11 years of experience in risk investigations and quality assurance, I have developed a strong expertise in driving process improvements, managing teams, and ensuring compliance with regulatory requirements. My experience at Amazon has equipped me with the skills to handle complex investigations, improve KPIs, and collaborate with cross-functional teams to achieve business objectives.

In my current role as Manager II, Risk Investigations, I have successfully led teams to achieve significant improvements in productivity, quality, and SLA delivery. I have also collaborated with various stakeholders to launch initiatives that have resulted in substantial reductions in counterfeit complaint rates and improved overall quality.

With a strong educational background in Mechanical Engineering and a Lean Six Sigma Green Belt certification, I am well-versed in applying analytical skills to drive business outcomes. I am passionate about continuous learning and improvement, and I am always looking for opportunities to grow and develop my skills.