Untold Eras
@untolderas
Manager in investigations and transaction risk operations, driving compliance governance, SLAs, and process controls at global scale.
IndiaWhat I'm looking for
I’m an operations and compliance professional with 2.5 years at Amazon, where I drive process governance, policy adherence, and structured performance management at global scale. I lead high-volume investigations teams, design and scale process controls, and run quality assurance audits to strengthen audit readiness.
As a Manager Investigations in Transaction Risk Management Systems and Order Performance, I ensure 98% SLA compliance through real-time KPI monitoring, structured escalation governance, and strict internal compliance standards. I classify risk events, perform root-cause analysis, develop remediation plans, and validate closure with full stakeholder documentation—resolving 20+ complex escalations annually.
I translate complex operational data into leadership-ready insights, delivering KRI and weekly performance reporting via QuickSight and Excel dashboards. I partner cross-functionally with Technology, Policy, Finance, and Compliance to close governance gaps, reduce repeat errors (e.g., ~19%), and improve operational efficiency through DMAIC-led workflow optimization and scalable control frameworks.
Experience
Work history, roles, and key accomplishments
Managed a 15-investigator team handling 20,000+ monthly global fraud and policy-violation cases, maintaining 98% SLA compliance via real-time KPI monitoring and escalation governance. Designed process controls and QA frameworks, resolved 20+ complex escalations through root-cause analysis and remediation plans, and delivered KRI/SLA reporting to senior leadership using QuickSight and Excel dashboa
Led process governance and operational performance across 10 global regions by reviewing 50+ risk-impact initiatives with Technology and Policy stakeholders and executing 100+ quality assurance audits. Built and distributed weekly compliance/performance reporting across four business units, reduced repeat errors by ~19% through SOP and compliance framework enhancements, and applied DMAIC analysis
Education
Degrees, certifications, and relevant coursework
Miranda House, University of Delhi
Bachelor of Arts (B.A.) Programme
Grade: 8.02 / 10
Completed a B.A. Programme at Miranda House, University of Delhi, scoring 8.02/10.
City Montessori School, Lucknow
ISC (Class XII)
Grade: 93.25%
Completed ISC (Class XII) at City Montessori School, Lucknow, scoring 93.25%.
City Montessori School, Lucknow
ICSE (Class X)
Grade: 93.20%
Completed ICSE (Class X) at City Montessori School, Lucknow, scoring 93.20%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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