I'm currently supporting Shopify and e-commerce customers at R&C Techmarketing, managing Facebook and Instagram inquiries, order and shipping updates, and weekly support reporting. I also create daily content in Canva and CapCut and monitor campaigns through Meta Ads Manager.
Previously at GovAssist, I handled customer support by email, phone, and chat while managing and following up on U.S. visa applications. I conducted visa interview simulations, guided customers using current U.S. government guidelines, and maintained accurate documentation for escalations and case continuity.
At Active Contact, I supported PrestaShop merchants with store setup, technical troubleshooting, hosting settings, security configurations, and source-code bug analysis. I also translated and developed video tutorials, created module learning content, and improved processes for resolving merchant website issues.
