Open to opportunities

eya dardour

@eyadardour

Customer Support Specialist delivering fast, accurate resolutions across chat, email, and messaging—remotely and multilingual.

Tunisia

Message

What I'm looking for

I’m looking for a remote support role where I can resolve customer issues quickly and accurately, using strong communication and ticketing tools to protect customer satisfaction and improve team workflows.

I’m a Customer Support Specialist with hands-on experience in remote support environments, managing customer inquiries through chat, email, and messaging platforms.

I resolve issues related to orders, shipping, returns, and cancellations, using Gorgias to manage support tickets while keeping response quality and accuracy consistently high.

In my recent role, I handled 90+ tickets per day with fast response times, and I coordinated with my team using Slack to keep workflows running smoothly.

Earlier, I strengthened my foundation through administrative and technical support work—maintaining documentation and data accuracy—plus customer-facing experience as a Sales Associate, where I recommended products and supported shoppers.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Manucurist (Shopy Science)

Mar 2025 - Sep 2025 (6 months)

Managed customer inquiries via chat, email, and messaging, resolving issues related to orders, shipping, returns, and cancellations. Handled 90+ tickets per day using Gorgias while maintaining fast, high-quality responses and coordinating with the team via Slack.

Customer Support Ticket Management (Gorgias)Order Management Slack

Administrative & Technical Assistant

Beugin Garay

Dec 2023 - Jul 2024 (7 months)

Maintained documentation and ensured data accuracy while supporting internal workflows and coordination. Assisted with administrative and technical tasks to keep operations running smoothly.

Documentation Management Administrative Support Workflows Coordination Record keeping

Sales Associate

Quincaillerie Farhat

May 2020 - Aug 2021 (1 year 3 months)

Assisted customers and recommended products based on their needs. Supported day-to-day customer interactions to help drive sales.

Customer Service Recommendations Sales Support Communication Relationship Building Retail Support

Administrative Volunteer

COVID-19 Vaccination Campaign

Jan 2020 - Jan 2021 (1 year)

Assisted and guided patients throughout the vaccination process while handling high volumes of public inquiries. Registered and documented patient information accurately and coordinated patient flow and appointments.

Public Inquiries Data Registration Documentation