AAAhlam Ali
@ahlamali
User Experience Designer passionate about creating user-friendly experiences.
CanadaWhat I'm looking for
I am a User Experience Designer with a diverse background in IT, customer success, and community services. My passion lies in transforming ideas into user-friendly experiences through thoughtful research, clear wireframing, and effective iteration and testing. I am skilled in Figma and continuously explore AI possibilities, eager to collaborate with teams that value innovation and meaningful solutions.
Throughout my career, I have facilitated user research to identify pain points and optimize support processes, significantly improving user engagement and conversion rates in various projects. My experience spans across different roles, including UX design for financial platforms and community services, where I have successfully implemented service initiatives that enhanced efficiency and user satisfaction. I thrive in environments that challenge me to think creatively and strategically, ensuring that user needs are at the forefront of design.
Experience
Work history, roles, and key accomplishments
Life Skills Support Worker
IRCOM
Nov 2024 - Mar 2025 (4 months)
Facilitated user research by identifying newcomers’ pain points and optimizing support processes. Applied design thinking to improve community integration through tailored resources. Assisted in developing structured workflows to enhance service accessibility.
Web Experience Designer
Parian Logistics
May 2024 - Jul 2024 (2 months)
Conducted user research and competitive analysis to refine digital touchpoints, improving user engagement rates by 25%. Designed intuitive user flows and wireframes for the e-commerce platform, resulting in a 40% increase in conversion rates.
UX Designer
Xeno Investment
Dec 2022 - Oct 2023 (10 months)
Led end-to-end UX design for the financial platform, aligning features with user goals. Conducted user interviews and usability tests to uncover friction points and improve engagement. Designed wireframes and interactive prototypes using Figma, enhancing user flows and accessibility. Collaborated with developers to implement responsive and user-friendly interfaces.
Community Services Translator & Advocate
UNHCR
Jan 2021 - Dec 2022 (1 year 11 months)
Facilitated user interviews and translated communication between humanitarian staff and refugee communities. Redesigned service documentation into accessible formats, increasing clarity and usability for non-native speakers. Identified user needs and systemic barriers, resulting in two implemented service initiatives that improved efficiency and satisfaction. Assisted in structuring workflows and
Customer Success Specialist
Cognizant
Jun 2018 - Dec 2020 (2 years 6 months)
Applied design thinking principles to identify customer pain points and streamline support operations. Created self-service documentation, reducing support tickets by 25%. Collaborated with product teams to optimize customer journeys and improve digital touchpoints.
Translator
UNHCR
Nov 2015 - Mar 2018 (2 years 4 months)
Conducted language translation and cultural interpretation to improve accessibility of services for displaced individuals. Assisted in user research by gathering feedback from refugee communities to enhance service effectiveness. Worked closely with humanitarian teams to ensure accurate communication and delivery of resources.
IT Assistant
UNHCR
Oct 2013 - Oct 2015 (2 years)
Provided usability support by troubleshooting software and hardware issues, ensuring a smooth adoption of digital tools with a 90% user satisfaction rate. Conducted user training on software applications, improving efficiency and reducing support requests by 30%.
Education
Degrees, certifications, and relevant coursework
St. Lawrence University
BSc, Information Technology
Completed a Bachelor of Science degree in Information Technology. Studied core concepts and applications within the IT field.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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