Tapan Parikh

Conducted needs-assessment conversations with clients, researched travel options, and explained pricing, policies, and booking terms. Prepared quotes, confirmations, and invoices with accurate data entry and maintained organized client records.

Diagnosed and resolved customer issues with AI-powered products through a ticketing system, achieving consistent first-time resolution. Collaborated with cross-functional teams to flag recurring issues and propose fixes, and completed internal AI training programs.

Created digital, social, and email content manually and with generative AI tools for clients, helping lift client engagement by 25%.

Advised customers on mobile devices and smart home tech, handled post-purchase support and complaints, and met sales targets in a high-volume store.

Handled customer inquiries by chat, email, and social media, resolving order issues, returns, and complaints while building repeat business. Ran day-to-day store operations on fabfemina.ca, including product listings, inventory, and order processing, and used store metrics to reduce cart abandonment.

Provided technical support to merchants worldwide via email, live chat, and phone, resolving platform, store setup, and app issues. Held a 95%+ customer satisfaction rating, ranked among top-performing advisors, and was named Employee of the Month.

Resolved advanced technical issues covering business systems, networks, ISP connectivity, and software applications using structured troubleshooting. Documented problems and resolutions in detail, contributing to the team knowledge base and audit readiness.

Handled high-volume inbound and outbound calls and email tickets on credit card disputes and fraud investigations, exceeding satisfaction and response-time targets while keeping CRM records compliant.

Master of Computer Applications degree from Gujarat Technological University, completed in 2016.

Bachelor of Computer Applications degree from Gujarat University, completed in 2010.