Aryawrat Tyagi
@aryawrattyagi
Customer service supervisor focused on improving satisfaction and building loyalty.
What I'm looking for
I am a customer service professional with over three years of experience in client services, management, and leadership, focused on delivering reliable product education and timely assistance.
As a Supervisor cum Customer Service Operator at a UIDAI Aadhaar Center, I communicated with customers to ensure product understanding, resolved conflicts, and helped an average of 100 customers daily while improving customer satisfaction by 80%.
I am proficient with ECMP software developed by UIDAI, explain documentation and biometric requirements for Aadhaar enrolment and updates, and conduct outreach and awareness programs about new Aadhaar initiatives.
I bring strong communication skills, computer literacy (Microsoft Word, Excel, PowerPoint), public relations experience, and familiarity with Adobe Photoshop and CorelDRAW, and I am passionate about creating organizational success through memorable customer experiences.
Experience
Work history, roles, and key accomplishments
Supervisor Cum Customer Service Operator
IDEMIA
Apr 2023 - Present (2 years 6 months)
Managed Aadhaar enrolment center operations, assisting ~100 customers daily and improving customer satisfaction by 80% through product education, conflict resolution, and compliance with UIDAI guidelines.
Education
Degrees, certifications, and relevant coursework
Chaudhary Charan Singh University
Bachelor of Laws, Law
Completed Bachelor of Laws (LL.B) at Chaudhary Charan Singh University, Meerut in 2023.
Chaudhary Charan Singh University
Master of Arts, History
Completed Master of Arts in History at Chaudhary Charan Singh University, Meerut in 2022.
Chaudhary Charan Singh University
Bachelor of Arts, Arts
Completed Bachelor of Arts at Chaudhary Charan Singh University, Meerut in 2020.
UP Board
Intermediate, General
Completed Intermediate (Class 12) under UP Board in Saharanpur in 2017.
UP Board
High School, General
Completed High School (Class 10) under UP Board in Saharanpur in 2015.
NSEIT / CSC Academy
Certificate, Information Technology
Completed Exchange for Information and Technology (NSEIT) certificate and a Basic Computer Course certificate from CSC Academy.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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