Open to opportunities

Shubhangi User

@shubhangiuser1

Message

I optimize US healthcare revenue cycle operations and patient payment support.

India

Message

What I'm looking for

I'm seeking a healthcare operations role where I can use my US healthcare, revenue cycle, patient communication, training, and process optimization experience to improve operational excellence, patient experience, and organizational growth.

At Veradigm, I manage patient and insurance calls across 25 client accounts, process credit card payments, post payments accurately, and resolve account, charge, coding, responsibility, and refund queries. I also collaborate with AR teams and maintain payment batches in Laserfiche for audit readiness.

I've spent 14+ years in BPO/KPO operations, including 11+ years in US healthcare and insurance. My work spans accounts receivable, denial management, charge entry, eligibility verification, patient statements, appeals, training, client coordination, and process improvement across platforms including Allscripts PRO-PM, e-Clinical Works, Aprima, and Medics Premier.

Experience

Work history, roles, and key accomplishments

Support Consultant

Veradigm Inc.

Feb 2021 - Sep 2025 (4 years 7 months)

Managed inbound calls from patients and insurance representatives across 25 client accounts, ensuring accurate processing of credit card payments and timely payment posting. Resolved queries related to account inquiries, charges, coding, patient responsibility disputes, and refund requests.

Payment Posting Charge Entry AR Denial Management Patient Communication Call Handling Laserfiche credit card processing Query Resolution

Subject Matter Expert (SME)

Boomerang Soft Pvt. Ltd.

Oct 2018 - Mar 2020 (1 year 5 months)

Experienced in Insurance Billing and Denial Management, ensuring AR claims are worked within expected aging timelines and addressing denial trends by identifying root cause issues. Proficient in demographics, charge entry, and payment posting of all insurances.

Insurance Billing Denial Management Charge Entry Payment Posting Aprima ADS Medics Premier

SME - Accounts Receivable

Advantum Health

Jul 2012 - Mar 2018 (5 years 8 months)

Experienced in work allocation, process management, and client coordination, streamlining healthcare operations. Allocated work orders, consolidated outputs, prepared patient statements, and managed weekly statement generation for all clients.

Process Management Client Coordination Demographic Entry Eligibility Verification Charge Posting Payment Posting Training Navinet Medicaid TRICARE Electronic Billing

Sr. Process Associate

WIPRO BPO Solutions

Jan 2010 - May 2012 (2 years 4 months)

Handled Billing Error resolutions for Gas, Electricity, and Bulk Hot Water connections, ensuring adherence to SLAs and achieving individual and team targets. Conducted process updates and training sessions for new joiners and managed the floor in absence of SME/TL.

SLA Quality Standards SAP Client Coordination Query Resolution