Looking for a job

Akshat Tiwari

@akshattiwari1

Message

I resolve complex healthcare claims while protecting customer relationships and revenue.

India

Message

What I'm looking for

I'm looking for a customer-focused operations or customer success role where I can resolve complex healthcare, billing, or service issues, protect revenue and retention, collaborate across teams, and deliver compliant, high-quality customer outcomes.

At Concentrix supporting United Healthcare Insurance, I handle 30–35 complex healthcare interactions daily across calls, chat, and email, resolving claims, eligibility, billing, coverage, and authorization issues while maintaining HIPAA compliance and 95%+ CSAT.

I've also protected recurring revenue through sales and retention work for VMO2 UK Telecom, managing billing disputes, service disruptions, contract concerns, and cancellation-risk conversations. Earlier, I supported global B2B lead generation across APAC and EMEA through market research, stakeholder outreach, account-based engagement, and CRM coordination.

Experience

Work history, roles, and key accomplishments

Current

Senior Representative - Operations

Current

Concentrix

Sep 2025 - Present (1 year)

Handle 30 to 35 complex US healthcare interactions daily across calls, chat, and email, resolving claims enquiries, eligibility checks, billing concerns, and coverage clarifications. Coordinate with pharmacies, providers, and internal departments to process claims and resolve authorization issues while maintaining HIPAA compliance.