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@mdfahimulislam
Customer Support Specialist with expertise in community management.
I am a dedicated Customer Support Specialist with a strong background in community management and user engagement. My experience at Bitmart.com has equipped me with the skills to resolve user issues efficiently, ensuring high satisfaction rates. I take pride in delivering high-quality support to global users, consistently receiving positive feedback for my service excellence.
In addition to my customer support role, I have successfully managed and grown online communities, particularly as a Community Moderator for BitMart Asia on Telegram. My ability to foster engagement and enforce group rules has been instrumental in providing timely support to community members. I have also worked as a consultant in the Web3 gaming sector, advising on strategies that drive innovation and growth.
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Work history, roles, and key accomplishments
Bitmart.com
Jul 2022 - Apr 2023 (9 months)
Managed and grew the community on BitMart Asia Telegram by fostering engagement, enforcing group rules, and providing timely support to members.
XT.com
May 2022 - Sep 2022 (4 months)
Led outreach and negotiation efforts to secure new token listing deals, expanding the platform’s market offerings and partner network.
Bitmart.com
Dec 2021 - Jun 2022 (6 months)
Delivered high-quality support to global users through live chat, resolving inquiries efficiently and consistently receiving positive feedback for service excellence.
Lysto.io
Dec 2021 - Feb 2022 (2 months)
Advised on Web3 gaming strategies, providing insights on projects like Axie Infinity to drive innovation and growth in the gaming sector.
Degrees, certifications, and relevant coursework
Diploma, Computer Science Engineering
2020 - 2024
S.S.C, Secondary Education
2018 - 2020
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