Mahfuj Sarniabat Akash
@mahfujsarniabatakash
Entry-level community and customer support professional focused on engagement.
What I'm looking for
I am an entry-level community and customer support professional currently pursuing a BBA, with hands-on experience moderating large online communities and delivering bilingual customer support. I have a track record of resolving customer queries quickly and maintaining positive environments for communities of 10K+ members.
In freelance customer support roles I achieved a 95% resolution rate within 24 hours and provided support in both Bangla and English, using Excel and Google Sheets to track issues effectively. As a volunteer community moderator I increased engagement by 20% while professionally resolving conflicts and enforcing community standards.
I communicate clearly, collaborate well with remote teams using tools like Slack, Zoom, and Google Meet, and I am eager to grow in community management or customer experience roles where I can continue improving engagement and delivering excellent user support.
Experience
Work history, roles, and key accomplishments
Community & Customer Support Executive
Freelance / Volunteer
Jan 2024 - Present (1 year 11 months)
Provided bilingual (Bangla/English) customer support with 95% of queries resolved within 24 hours and moderated a 10K+ member Facebook community, improving engagement by 20%.
Education
Degrees, certifications, and relevant coursework
Madaripur Government College
Bachelor of Business Administration, Business Administration
2024 -
Pursuing a Bachelor of Business Administration at Madaripur Government College under National University, enrolled in 2024 and currently in the 3rd semester.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Interested in hiring Mahfuj Sarniabat?
You can contact Mahfuj Sarniabat and 90k+ other talented remote workers on Himalayas.
Message Mahfuj SarniabatFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
