Mahfuj Sarniabat Akash

I am an entry-level community and customer support professional currently pursuing a BBA, with hands-on experience moderating large online communities and delivering bilingual customer support. I have a track record of resolving customer queries quickly and maintaining positive environments for communities of 10K+ members.

In freelance customer support roles I achieved a 95% resolution rate within 24 hours and provided support in both Bangla and English, using Excel and Google Sheets to track issues effectively. As a volunteer community moderator I increased engagement by 20% while professionally resolving conflicts and enforcing community standards.

I communicate clearly, collaborate well with remote teams using tools like Slack, Zoom, and Google Meet, and I am eager to grow in community management or customer experience roles where I can continue improving engagement and delivering excellent user support.