McCall Smith

I've driven retention and expansion across mid-market B2B SaaS portfolios at Drata and Medely, turning platform usage data into actionable success plans and growth opportunities.

At Drata, I managed expansion pipeline and retention strategy across a 200+ account territory, maintained a 90%+ net renewal rate, and generated $250K in net-new pipeline from usage analytics. I also built a Sales-to-Success handoff process that accelerated time-to-value and supported long-term renewal health.

At Medely, I achieved 164% cumulative quota attainment, ranked in the top 5% of a national account management organization, increased platform adoption by 76% year over year, and generated $250K+ in incremental expansion revenue. I reclaimed 22% of at-risk ARR through an early-warning account health framework and partnered cross-functionally to resolve high-priority client escalations.

My background in international program delivery and education helps me translate complex performance data into practical roadmaps for diverse stakeholders. I bring empathy, active listening, and a focus on measurable adoption, retention, and customer value.