mbabie Favour
@mbabiephavour
I support customers and users through troubleshooting, ticket management, and clear technical communication.
NigeriaWhat I'm looking for
I'm building a career in IT and customer support, combining practical troubleshooting training with hands-on customer communication.
At Emzor Pharmaceuticals, I respond to customer enquiries, identify needs, resolve routine issues, and follow up to build strong customer relationships.
My procurement and administrative internships at Flour Mills Nigeria and the Maritime Workers Union of Nigeria strengthened my documentation, accuracy, stakeholder communication, and teamwork.
I've trained in IT support with Digital Witch and created a HubSpot website project, gaining familiarity with HubSpot, Zendesk, Intercom, Freshdesk, and customer-facing support tools.
Experience
Work history, roles, and key accomplishments
Sales Representative
Emzor Pharmaceuticals
Jan 2025 - Present (1 year 9 months)
Communicate with customers and respond to enquiries in a professional and timely manner. Identify customer needs, resolve routine issues, and maintain accurate information during customer interactions.
Procurement Intern
Flour Mills Nigeria
Supported procurement-related administrative activities and maintained organized records. Communicated with stakeholders and assisted with routine departmental tasks.
Intern
Maritime Workers Union of Nigeria
Supported day-to-day administrative operations and assisted with office tasks. Handled information and documentation with attention to accuracy and confidentiality.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Oko
HND, Business Administration & Management
Completed an HND in Business Administration & Management from Federal Polytechnic Oko in 2024.
Digital Witch
IT Support Training, IT Support
Completed practical training in basic technical support, troubleshooting, user support, and support operations.
Coursera
Technical Support Specialist, Technical Support
Completed the Technical Support Specialist course as a Financial Aid Recipient.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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