Mayté Chiappero
@maytechiappero
Multilingual Patient and Client Support Specialist with Healthcare & Veterinary expertise.
What I'm looking for
I am a dedicated Patient and Client Support Specialist with over 6 years of experience in remote roles within both human and animal healthcare. My journey began at Capital Cardiology Associates, where I honed my skills in managing patient communications and ensuring seamless interactions between patients and medical teams. My proactive approach and compassionate nature have allowed me to excel in high-pressure environments, providing critical support to patients and healthcare providers alike.
More recently, I worked with The Vets, assisting pet owners and veterinary professionals across the U.S., until the company unexpectedly closed in July 2025. My ability to assess urgent care needs and perform triage has been instrumental in delivering timely and effective support. I pride myself on my organizational skills and my commitment to maintaining high standards of service quality, which has contributed to ongoing process improvements in the teams I have been part of.
Experience
Work history, roles, and key accomplishments
Customer Success Agent
The Vets
Feb 2025 - Jul 2025 (5 months)
Managed client communications via phone, email, and SMS, ensuring timely and effective support for pet owners and veterinary professionals. Performed advanced triage to evaluate the urgency of medical concerns and guided clients accordingly, while also processing prescription requests and managing medical records.
Patient Service Representative
Capital Cardiology Associates
Oct 2019 - Feb 2025 (5 years 4 months)
Handled patient and facility inquiries, facilitating effective communication between patients, medical facilities, and the medical team. Managed requests for medical records, prior authorizations, and prescription refills, while also identifying critical health issues and connecting patients with nursing staff.
Education
Degrees, certifications, and relevant coursework
Mayté hasn't added their education
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Tech stack
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Availability
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