Bruna Ramoa

Delivered customer support for patients at an optometry clinic, managing appointment scheduling, rescheduling, and cancellations. Conducted patient triage via phone to assess needs and direct inquiries appropriately. Ensured efficient and compassionate service for all patient interactions.

Provided customer support for Concentrix, assisting clients with booked trips including hotel, flight, and car rental reservations. Managed rescheduling, cancellations, and guest relocations to accommodate travel changes. Resolved various travel-related issues to ensure high customer satisfaction throughout their journey.

Delivered customer support for Ryanair, assisting passengers with flight cancellations and rescheduling requests. Provided comprehensive information on company policies, including luggage allowances and travel regulations. Resolved diverse customer inquiries to ensure a smooth travel experience.

Provided customer support for Unilabs, primarily assisting clients with scheduling Covid exams during the pandemic. Managed a high volume of inquiries related to appointment booking and modifications. Ensured efficient and empathetic service during a critical public health period.

Provided customer service for NOS in the telecommunications sector, assisting clients with cancellations of television, internet, and mobile phone services. Successfully helped customers find better offers and improve their service satisfaction. Focused on retaining customers by addressing their concerns and providing solutions.