Open to opportunities

Shikaina Guitang

@shikainaguitang

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Executive assistant and administrative support professional focused on smooth operations and responsive customer care.

Philippines

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What I'm looking for

I’m looking for a role where I can support executives and teams with organized administration, reliable scheduling/records, and responsive customer support. I thrive in fast-paced environments and enjoy solving problems with clear communication.

I have a strong background in customer service, administrative support, and executive assistance, with experience working in dynamic environments. I support CEOs and help ensure smooth day-to-day operations through strong organization and clear communication.

In my roles, I assist with parts and service coordination, order processing, schedule organization, record keeping, and correspondence management. I also support management with reports, presentations, and vendor coordination to keep operations running efficiently.

I’ve built customer-focused experience across multiple channels, including handling high-volume customer emails, resolving billing/shipment/order issues, and turning negative situations into positive outcomes. I use CRM systems and Shopify to manage inquiries and orders while maintaining fast, empathetic, accurate responses.

I’m a detail-driven collaborator who stays calm under pressure, keeps schedules and systems organized, and communicates professionally with clients. I enjoy taking ownership of day-to-day tasks and helping teams deliver consistent results.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Plant People

Jan 2025 - Jun 2026 (1 year 5 months)

Handled 50 to 100+ customer emails daily, providing fast, empathetic, and accurate responses while educating customers on product benefits and usage. Resolved complex billing, shipment, and order issues to turn negative situations into positive customer experiences and support subscription retention.

High Volume Email Support Customer Service Product Education Billing Support Customer Retention Customer Empathy

Parts and Services Advisor

Starke Deustche Teile Corp.

Jan 2019 - Jan 2024 (5 years)

Advised customers on part selection, handled order processing, and coordinated services to support parts and service needs. Managed inventory, schedules, records, and correspondence, and assisted management with reports, presentations, and vendor coordination.

Customer Service Parts Selection Order Processing Service Coordination Inventory Management Schedule Management Records Management Administrative Support Vendor coordination Reporting

Customer Service Representative

AVK Trading

Apr 2022 - Jan 2023 (9 months)

Managed customer inquiries and resolved issues using CRM systems, ensuring timely and clear communication. Processed and managed orders through Shopify to support customer satisfaction.

Customer Service CRM Systems Order Management Shopify Customer Communications Order Processing

Virtual Assistant (E-commerce)

AVK Trading

May 2021 - Nov 2021 (6 months)

Supported daily administrative operations for e-commerce businesses by staying organized and managing schedules. Handled client communications with professionalism and efficiency to keep operations running smoothly.

Administrative Support E Commerce Operations Schedule Management Client Communication Documentation Time Management

Customer Support Barista

Starbucks

Jan 2017 - Jan 2018 (1 year)

Provided customer support by engaging customers, taking orders, and addressing inquiries in a fast-paced environment. Managed transactions, handled customer concerns, and supported data entry and research along with social media engagement.

Customer Support Order Taking Data Entry Research Social Media Management Service Environment Support