Open to opportunities

Mayowa Adekunle

@mayowaadekunle

Message

I am a customer-focused representative driving fast, effective issue resolution.

Nigeria

Message

What I'm looking for

I’m seeking remote or hybrid customer support roles where I can apply CRM and call-management expertise to improve first-contact resolution, collaborate cross-functionally, and grow into specialist or operations responsibilities in a data-driven, customer-focused team.

I am a dedicated, tech‑savvy Customer Service Representative with experience supporting U.S.-based clients in high-volume medical transportation and using CRM and call-management systems to deliver fast, accurate service.

I’ve achieved >95% first-contact resolution for medical transport requests, contributed to a 10% increase in product visibility through marketing support, and helped students improve grades by 20% as an online tutor; I also managed voter registration logistics serving 300+ voters per day, demonstrating composure under pressure.

I collaborate across teams using Microsoft Teams, Smartsheets, and Google Workspace, prioritize process improvement and data accuracy, and seek to bring my conflict-resolution, remote-support, and reporting strengths to a customer-focused operations or specialist role.

Experience

Work history, roles, and key accomplishments

Current

Client Specialist

Current

Patoms International Trading Limited

Jan 2024 - Present (1 year 8 months)

Manage high-volume medical transportation requests for U.S.-based clients, achieving >95% first-contact resolution and maintaining detailed records to improve reporting.

CMS Five9 Customer Support Microsoft Teams Google Workspace Data Entry

Current

Online Mathematics Tutor

Current

Dee Tutors

Jan 2023 - Present (2 years 8 months)

Conduct online tutoring via Google Meet and LiveBoard, delivering tailored lesson plans that improved student grades by 20% on average.

Lesson planning Google Meet LiveBoard Curriculum Development Remote Teaching

Assistant Marketing Officer

CWAY Food & Beverages Limited

Jan 2023 - Jan 2024 (1 year)

Supported customer engagement campaigns that increased product visibility by 10% and coordinated marketing materials and distributor feedback to improve satisfaction.

Marketing Coordination Customer Engagement Brand Management Reporting Microsoft Office Google Workspace

Presiding Officer (Adhoc)

Independent National Electoral Commission

Jan 2022 - Jan 2023 (1 year)

Supervised voter interactions and registration during national elections, processing 300+ voters per day and resolving conflicts to ensure secure, orderly polling operations.

Voter Registration Conflict Resolution Reporting