Open to opportunities

angeleen villarico

@angeleenvillarico

Message

Virtual medical administrative assistant specializing in scheduling and EHR management.

Australia

Message

What I'm looking for

I seek remote healthcare admin roles focused on scheduling, EHR management, and patient-centered workflows in collaborative, HIPAA-compliant teams.

I am a Virtual Medical Administrative Assistant with over four years supporting U.S. and Australia-based healthcare practices, delivering accurate scheduling, insurance verification, and patient-centered administrative support.

I manage high-volume appointment systems, patient intake, and EHR/EMR platforms such as Halaxy, Medirecords, Airtable, and Athena Health, maintaining data accuracy and HIPAA-compliant records.

My experience spans private counselling and psychotherapy practices, remote clinic workflows, and health insurance customer service, where I handled prescription verification, invoicing, and secure communications.

I prioritize efficient workflows, clear patient coordination, and dependable remote support to improve practice operations and patient satisfaction.

Experience

Work history, roles, and key accomplishments

Virtual Medical Administrative Assistant

Private Counselling & Psychotherapy Practice

May 2025 - Nov 2025 (6 months)

Scheduled and coordinated patient appointments for multiple counsellors, managed Halaxy patient records and color-coded workflows, and supported student exam approvals while maintaining HIPAA-compliant confidential records.

Medical Scheduling Halaxy Patient Intake Data Entry Patient Coordination HIPAA

Virtual Medical Administrative Assistant

BruntWork

Dec 2022 - Oct 2024 (1 year 10 months)

Managed email and calendar systems, prepared prescriptions and medical letters in Airtable, scheduled appointments, and maintained patient records across Medirecords, Halaxy, and Airtable while processing invoices.

Airtable Halaxy Medical Scheduling Invoicing Data Entry MediRecords

Customer Service Representative

Agents Only

May 2022 - Sep 2022 (4 months)

Handled order processing, location verification, and general inquiries while maintaining accurate customer records and service documentation.

Customer Service Order Processing Location Verification Record keeping Communication CRM

Virtual Medical Scheduler

Infinit-o

Oct 2020 - Jul 2022 (1 year 9 months)

Scheduled appointments, conducted outbound patient calls, verified insurance coverage, managed secure medical records transfers, and performed high-volume accurate data entry.

Medical Scheduling Insurance Verification Outbound Calling Medical Records Management Data Entry

Health Insurance Customer Service Rep

Teleperformance

Jul 2018 - Jun 2019 (11 months)

Assisted members with health insurance and medication coverage inquiries, verified pharmacy and prescription eligibility, and handled 100+ daily inquiries with accuracy and empathy.

Health Insurance Prescription Eligibility Customer Service Record Maintenance Empathy

Telecommunications CSR

Sykes Asia Inc.

Aug 2016 - Jul 2017 (11 months)

Assisted customers with plan upgrades, top-ups, troubleshooting, and processed account updates including mobile number changes while maintaining accurate account records.

Telecommunications Support Account Updates Troubleshooting Customer Service Billing Support Data Entry