Open to opportunities

Femfem TV User

@femfemtvuser

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Customer service professional delivering accurate records, empathetic support, and resolved issues.

Poland

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What I'm looking for

I’m looking for a role where I can provide front-line customer support, resolve inquiries and complaints, and handle sensitive records with confidentiality—growing within a fast-paced team using CRM tools like Microsoft Dynamics 365.

I’m a customer-focused, service-driven professional with hands-on experience delivering front-line support, resolving inquiries and complaints, and managing sensitive records with accuracy and confidentiality. I communicate effectively with diverse people, multitask in fast-paced environments, and keep service quality high under pressure.

In my academic support work, I served as a first point of contact for students, responding to academic inquiries and resolving concerns. I also maintained organized, confidential academic records and supported daily administrative processes while balancing multiple priorities like documentation, grading support, and student engagement.

I’ve also supported communities through customer service and public-facing roles, including handling public documentation and processing incident reports with attention to detail. Beyond support work, I’ve taught Animal Care, built relationships through clear feedback, and helped mentor digital creators with practical guidance in photo editing and Adobe tools.

Experience

Work history, roles, and key accomplishments

Academic Support Officer

Ajayi Crowther University

Jun 2023 - Jun 2024 (11 months)

Acted as the first point of contact for students, responding to academic inquiries and resolving concerns. Maintained confidential academic records, organized schedules, and supported daily administrative processes in a fast-paced environment.

Student Support Academic Inquiry Resolution Administrative Coordination Scheduling Documentation Multitasking Time Management Verbal And Written Communication

Customer Service Representative

Federal Road Safety Corps

Sep 2023 - Apr 2024 (7 months)

Provided front-line customer service by responding to inquiries and resolving road-safety and documentation-related issues. Facilitated rural community engagements, handled public documentation, and processed incident reports with attention to detail and confidentiality.

Front Line Customer Support Road Safety Information Support Documentation Confidentiality Customer Satisfaction Collaboration Complaint Handling Verbal And Written Communication

Teaching Relationship Assistant

Bravford International School

Aug 2022 - Nov 2022 (3 months)

Delivered tailored instruction in Animal Care to support student understanding and engagement in classroom and practical settings. Built relationships with students and parents and supervised practical sessions to develop problem-solving and organizational abilities.

Animal Care Instruction Instructional Support Student Engagement Practical Session Supervision Feedback Problem Solving Verbal And Written Communication

Client Support Volunteer

DigitLab Media (Non Governmental Organisation)

Mar 2020 - Oct 2022 (2 years 7 months)

Mentored aspiring digital creators by guiding training in photo editing and Adobe Photoshop and Lightroom. Organized seminars and workshops, provided technical support, resolved participant concerns, and ensured smooth operations and attendee satisfaction.

Mentorship Photoshop Lightroom Technical Support Participant Support Workshop Coordination Issue Resolution Customer Satisfaction Confidentiality

Education

Degrees, certifications, and relevant coursework

Uniwersytet Przyrodniczy w Poznaniu

Master of Science, Biological Sciences

2024 - 2026

Pursuing a Master of Science in Biological Sciences at Uniwersytet Przyrodniczy w Poznaniu (01/08/2024–25/06/2026).

Ekiti State University

Bachelor of Science, Crop and livestock production

2016 - 2023

Grade: 4.93/5.00 CGPA; Best Graduating student

Activities and societies: Thesis: Haematology of West African Dwarf ram lambs fed urea treated Cassava peel supplemented with graded level of Gliricidia sepium fodder.

Completed a Bachelor of Science at Ekiti State University in crop and livestock production/agricultural sciences, graduating with a CGPA of 4.93/5.00 and Best Graduating student. Completed a thesis on the haematology of West African Dwarf ram lambs fed urea-treated cassava peel supplemented with graded Gliricidia sepium fodder.