maye dg

I am a motivated and energetic professional with a strong background in team leadership and customer service. Throughout my 16-year career, I have excelled in handling voice and non-voice account Sales, Retention, Customer Service, and Technical Support. As a Team Leader, I have consistently delivered encouragement and feedback to help advisors succeed, enhancing productivity, efficiency, and bottom-line performance.

In my current role as an Assistant Manager at EXL Philippines, I serve as the Recruitment POC, providing new hire assistance, engagement, and customer relations management. I am also responsible for customer complaint resolution, reporting, and mentoring and monitoring KPIs. Prior to this, I worked as an OMT/Team Manager at Concentrix, where I conducted team meetings, maintained a positive working environment, and coached advisors to deliver target results. I also exceeded team goals and collaborated with co-leaders to implement customer service initiatives.

Before my experience in team leadership, I worked as a Lead Agent at KGB Philippines, where I actively listened to customers, handled concerns, and provided excellent service. Additionally, I have experience as an Account Sales Executive at Our House Trading, where I closed lucrative sales deals and resolved customer issues. I also worked as a Secretary at the Office of the City Secretary, where I maintained excellent customer relationships and facilitated effective communication between City Councilors and Department Heads.