Open to opportunities

Maycol Stiven

@maycolstiven

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Customer Service Associate focused on excellent customer experience and business administration.

Colombia

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What I'm looking for

I’m looking for a role where I can strengthen my customer service skills, deliver excellent customer experience, and apply my business administration background to handle customer needs efficiently within a supportive team.

I’m a customer service associate with a solid foundation in business administration and international business, bringing a flexible, efficient, and persevering approach to every interaction. I focus on providing excellent customer experience while applying strong planning, organization, critical thinking, teamwork, and analytical thinking.

At DyalogoBPO, I handled recruitment support for Uber’s U.S. business—following up with candidates, conducting interviews, scheduling the drug test, and assisting with management of the applications and programs for accepted candidates. Previously at Atento, I supported customer service through an acquisition process involving mortgage payments and loan-related disputes, using practical knowledge across banking and payment workflows.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

DyalogoBPO

Jan 2023 - Jan 2024 (1 year)

Led recruitment coordination for Uber’s U.S. business, including candidate follow-ups, interview scheduling, and drug test coordination. Managed applications and programs for candidates who were accepted.

Interview Scheduling Recruitment Operations Application Management Customer Support Record keeping Teamwork

Customer Service Representative

Atento

Jan 2017 - Jan 2019 (2 years)

Provided customer service in a mortgage loan acquisition and payments process. Handled customer communications related to disputes and loan payment issues.

Customer Service Loan Acquisition Support Dispute Resolution Online Banking Management Communication Skills Problem Solving Teamwork