Open to opportunities

Daniel Malagon

@danielmalagon

Customer operations and account services professional specializing in client onboarding, ticket management, and process optimization in finance.

Colombia

Message

What I'm looking for

I’m looking for a role in financial services operations or customer account services where I can optimize processes, own ticket/incident handling, and improve systems with strong collaboration—growing through meaningful challenges and continuous learning.

I’m an operations-focused business administration professional with experience in the financial services sector, specializing in customer service and process optimization. I’m known for quickly learning and applying new knowledge with speed and accuracy, while building strong, constructive interpersonal relationships.

At Worldpay, I onboard new clients with Implementation and RS2 teams—handling user provisioning, system configuration, and connectivity setup. I manage and escalate customer tickets, coordinate internal incidents with solution teams and vendors, and partner with Development to deliver tool improvements and new solutions.

Previously at GM Financial, I supported implementation of the CR system within an international, multi-organization team, optimizing the automatic debit process. I improved control and tracking for welcome package shipments, managed refinancing study processes, built and maintained databases for process monitoring, and ensured customer credit bureau updates met current regulatory standards.

I’ve also contributed beyond core operations through business development consulting with startups and education initiatives, helping ventures win competitions and supporting leadership training for female heads of household. I bring a continuous growth mindset, motivated by challenges that drive both personal and professional development.

Experience

Work history, roles, and key accomplishments

Current

Account Services Associate Senior

Current

Worldpay

Jun 2025 - Present (11 months)

Onboarded new merchants by coordinating user provisioning, system configuration, and connectivity setup with Implementation and RS2 teams. Managed and escalated customer tickets, coordinated internal incidents with solution teams and vendors, and worked with Development on tool improvements.

Client Onboarding User Provisioning System Configuration Connectivity Setup Incident Tracking Merchant Portfolio Support

Customer Service Analyst

GM Financial

Feb 2023 - Jun 2025 (2 years 4 months)

Supported CR system implementation in a multi-organization team, optimizing the automatic debit process through key operational activities. Improved welcome package shipment control and tracking, managed refinancing study workflows by assessing credit profiles, and maintained databases for campaign and credit status monitoring.

Automatic Debit Process Optimization Databases Refinancing Study Management Regulatory Compliance Mass SMS Campaign Tracking

Customer Service Intern

GM Financial

Aug 2022 - Feb 2023 (6 months)

Resolved operational-process tickets, including credit adjustments and document generation (e.g., lien releases), and escalated cases to relevant departments. Managed CRM requests such as formal petitions and tutela claims in accordance with applicable procedures and regulations.

Case Management Document Generation Tutela Petitions Handling Regulatory Compliance Customer Service

Business Development Consultant

Prudensa

Jan 2022 - Jul 2022 (6 months)

Provided consulting to startups in the Sabana Centro region across marketing, business structuring, and finance to drive growth and sustainability. Helped three ventures win the CEIS competition and coordinated entrepreneurship education for 20 female heads of household in partnership with Fundación Soy Oportunidad.

Startup Consulting Marketing Strategy Financial Analysis Business Development Entrepreneurship Program Coordination CEIS Competition Support Customer Value & Growth Planning