Open to opportunities

Carlos Estrada

@carlosestrada1

Customer service and HR process support professional focused on client communication, case administration, and conflict resolution.

Colombia

Message

What I'm looking for

I’m looking for a role where I can deliver high-quality customer support through multiple channels, handle case administration and conflict resolution, and grow in HR processes—while working with a motivated team that values service, teamwork, and performance under pressure.

I’m a service-oriented professional who developed strong knowledge in electricity, furniture, and efficient time management while communicating with clients through multiple simultaneous channels (chats, emails, text messages, and phone calls). Across my experience, I always ensured high-quality service by managing information related to warranties, handling conflict resolution, and performing case administration as part of my daily tasks.

More recently, I’ve gained knowledge in Human Resources processes, including handling dismissals, leave requests, medical exam results for hiring, and employee support. I bring a positive, motivated, and service-oriented attitude, and I’m known for willingness to mobilize, outstanding teamwork, good work under pressure, and a flexible schedule.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Lean Solutions Group

Delivered efficient client service through simultaneous communication channels while supporting warranty-related inquiries and customer case administration. Handled conflict resolution tasks and maintained high-quality service under pressure.

Customer Support Email Support Warranty Administration Conflict Resolution Case Management Time Management

Customer Service Representative

AGR Colombia

Provided multi-channel client support across chats, emails, and calls, applying knowledge in electricity and furniture. Managed warranty information, resolved conflicts, and administered customer cases with a service-focused approach.

Customer Support Email Support Live Chat Support Phone Support Warranty Administration Conflict Resolution Case Management Client Communication Time Management

Customer Service & HR Support

Auxis

Supported Human Resources processes, including dismissals, leave requests, and medical exam results for hiring. Provided employee support and maintained positive, motivated, service-oriented case handling.

Human Resources Support Employee Support Dismissal Processing Case Administration Conflict Resolution Communication