Open to opportunities

Jose Miguel Aycocho

@josemiguelaycocho

Message

Communications graduate with customer service and writing expertise.

Philippines

Message

What I'm looking for

I am looking for a role that values effective communication and offers opportunities for growth.

I am a Communications graduate with a strong background in customer service and content writing. My experience includes handling delivery, order, and billing concerns for a U.S. retail account, where I developed my problem-solving skills and empathetic communication. I have a proven track record of achieving high customer satisfaction ratings and resolving issues efficiently.

In addition to my customer service experience, I have worked as a freelance content writer for an Australian SEO agency, where I produced high-quality articles across various niches. My ability to collaborate with editors and utilize tools like Grammarly and Copyscape has enhanced my writing skills, allowing me to deliver content that meets editorial standards. I am passionate about effective communication and continuously seek opportunities to grow in this field.

Experience

Work history, roles, and key accomplishments

Current

Present Writer

Current

Trumpeta Editorial Ministry

Currently serve as a writer for the Trumpeta Editorial Ministry, contributing articles for the parish's social media newsletter. This role enhances written communication and content creation skills within a community-focused environment.

Content Writing Editorial Communication Community Engagement Digital Publishing Proofreading Storytelling

Customer Service Representative

Ibex

Sep 2023 - Feb 2024 (5 months)

Addressed concerns of 20+ Sam's Club customers daily through calls, chats, and email, achieving a 93% QA rating and 30+ CSATS. Used CRM software to document order queries and resolutions, including cancellations, refunds, returns, and delivery schedules.

Customer Service CRM Software Problem Solving Email Support Chat Support Quality Assurance Call Resolution Logistics Coordination

Internship Student

Frontline Productions Inc.

Apr 2018 - Jun 2018 (2 months)

Conducted research on various companies and compiled, updated, and organized data in spreadsheets to help the production and event company find suitable sponsors. Created a short story as a potential resource for the company's theater production.

Research Spreadsheets Creative Writing Communication Microsoft Excel Google Sheets

Freelance Content Writer

NO BS Marketplace

Achieved a monthly quota of writing 20 or more guest post articles across various niches, consistently attaining editorial ratings of 7-10. Collaborated with editors to enhance content quality using tools like Grammarly, Copyscape, MS Word, and Hemingway Editor.

Content Writing SEO Guest Posting Online Research Grammarly Copyscape MS Word Hemingway Editor

Education

Degrees, certifications, and relevant coursework

Systems Technological Institute Calamba

Bachelor of Arts, Communications

Grade: 1.81 GWA

Activities and societies: Member and writer of Communicator’s Society organization; wrote articles related to school events.

Graduated with a Cumulative GWA of 1.81 (PH grading system). Was a Dean's Lister during the 1st semester in 2018 and received a scholarship from Calamba City, Laguna. Became a member and writer of the Communicator's Society organization, contributing articles related to school events.