Open to opportunities

May Ann Doyog

@mayanndoyog

Message

Operations leader driving data accuracy, process optimization, and team performance.

Philippines

Message

What I'm looking for

I seek operational leadership roles where I can optimize processes, develop teams, ensure compliance, and improve customer delivery within a collaborative, growth-focused company.

I am an operations leader with progressive experience in data and document management, having led large teams across multiple sites and driven process improvements that improved accuracy and turnaround times.

At Aumni PH, Inc., a JP Morgan Company, I advanced from Senior Manager to Vice President — Operations, overseeing 250+ data operations associates and managers, implementing workflow optimizations, performance management, and compliance processes while acting as a liaison with senior leadership.

I combine hands-on experience with tools like Salesforce, Zendesk, ClickUp, and Metabase, and a background in venture capital operations and investment document review to deliver reliable operations, develop teams, and align delivery with customer and organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Vice President, Operations

Current

Aumni PH, Inc.

Feb 2025 - Present (11 months)

Leads a 250+ member data operations organization across Baguio and Cebu, improving data extraction and document management processes to boost accuracy, reduce errors, and shorten turnaround times while ensuring SLA compliance.

Document Management Data Extraction Operations Management SLA Management Workforce Management Process Optimization Team Leadership

Director of Operations

Aumni PH, Inc.

Oct 2023 - Feb 2025 (1 year 4 months)

Managed operational functions and implemented process improvements, providing leadership and mentorship to drive team performance and align operations with organizational goals.

Operations Management Process Improvement Mentorship Performance Management Resource Allocation Project Management Team Leadership

Associate Director, Venture Capital

Aumni PH, Inc.

Sep 2022 - Oct 2023 (1 year 1 month)

Led and developed data operations team leads, set performance goals and managed SLA and accuracy metrics to drive continuous improvement across venture-capital-focused data workflows.

Team Leadership SLA Management Data Operations Performance Management Mentorship

Senior Manager, Customer Operations

Aumni PH, Inc.

Mar 2022 - Sep 2022 (6 months)

Managed Customer Success and operations teams to ensure SLA adherence, accurate deliverables, and timely project delivery while coordinating resourcing with Talent Acquisition.

& Customer Success SLA Management Project Delivery Quality Assurance Reporting

Operations Manager

Aumni PH, Inc.

Jan 2021 - Mar 2022 (1 year 2 months)

Directed data operations teams, managed customer expectations, and led projects to improve team performance and customer satisfaction through improved workflows.

Operations Management Customer Relations Project Management Data Quality Team Leadership

Customer Operations Team Lead

FullSuite

Feb 2020 - Jan 2021 (11 months)

Led the Document Management team overseeing indexing, sorting, and task creation for investment contracts and developed a digital document management system.

Document Management Team Leadership Indexing Quality Control Task Management

Investment Analyst

FullSuite

Apr 2019 - Feb 2020 (10 months)

Performed initial data and document assessments and summarized VC/LP legal documents to ensure compliance and accuracy for early-to-mid stage investment workflows.

Document Review & Compliance Project Management Boards Audit Support

Compliance Officer

FullSuite

Apr 2018 - Apr 2019 (1 year)

Provided corporate secretarial services, managed government compliance filings, and maintained physical and digital document systems for startup clients.

& Compliance Document Management Record keeping client support