ASAngela SC
@angelasc
Operations leader driving scalable processes, automation, and high customer satisfaction.
PhilippinesWhat I'm looking for
I am an operations leader with progressive experience building and scaling end-to-end fulfillment and service operations, driving automation, process improvements, and cross-functional alignment to meet business goals. I have led teams, overseen vendor relationships, and maintained high service levels while launching new services that increased revenue.
My background includes hands-on operations founding work, senior operational program design, and executive-level support that improved productivity and workflows. I focus on data-driven decision making, documentation and knowledge sharing, and mentoring teams to achieve consistent SLA adherence and excellent customer satisfaction.
Experience
Work history, roles, and key accomplishments
Head of Operations
Bordr
Oct 2024 - Present (1 year 3 months)
Lead end-to-end operations, driving process improvements and automation to achieve 98% SLA adherence and maintain a 4.9/5 customer satisfaction rating.
Senior Operations Associate
Bordr
Mar 2022 - Oct 2024 (2 years 7 months)
Led fulfillment operations and launched new services that drove a 33% revenue increase through automation and data-driven process optimization.
Operations Specialist
Bordr
Apr 2021 - Mar 2022 (11 months)
Pioneered operations as the first team member, managing end-to-end fulfillment and frontline escalations to ensure SLA compliance and operational consistency.
LVExecutive Assistant
Louis Vuitton
Oct 2017 - Mar 2022 (4 years 5 months)
Managed complex scheduling and logistics for 100+ employees and streamlined administrative processes to improve productivity by 45%.
Education
Degrees, certifications, and relevant coursework
AUAteneo de Manila University
Bachelor of Science, Management (Communications Technology)
Completed a Bachelor of Science in Management with a major in Communications Technology, focusing on project management and process optimization.
CDÉcole Supérieure des Sciences Commerciales d'Angers
Commercial Sciences / Data Analysis
Attended École Supérieure des Sciences Commerciales d'Angers for studies related to commercial sciences and data analysis.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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