At Consumer Cellular, I analyzed customer interaction trends to identify recurring issues and support process improvements. I also maintained accurate records and tracked customer satisfaction, issue resolution, and call-handling metrics.
At Cognizant Technology Solutions, I handled high volumes of customer inquiries while maintaining accuracy and following established processes. I verified information across databases and documented interactions for reporting and compliance.
At Fry's Food Stores, I monitored e-commerce workflows and productivity metrics to support timely order fulfillment. I also reviewed customer feedback and operational data to identify service improvements.
At McDonald's, I trained new team members in order management and fast-paced service delivery. My experience also includes Microsoft Excel reporting, data validation, KPI tracking, and call center operations.
