Open to opportunities

Yussif User

@yussifuser

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Detail-oriented data entry and records professional with 6+ years ensuring accuracy and compliance.

Ghana

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What I'm looking for

I seek a role focused on accurate data management and records control within a collaborative, improvement‑focused team where I can apply CRM and reporting skills and grow with AI-enabled tools.

I am a detail-oriented and reliable records and data management professional with over six years of hands-on experience across customer documentation, CRM upkeep, and office administration. I consistently ensure accurate data entry, verification, and confidential handling of payroll and customer records.

My work has driven measurable improvements: I reduced retrieval time and duplication through standardized entries, achieved 100% error-free CRM logs in one role, and cut customer complaints by 30% through careful data verification. I am experienced with Excel, Google Sheets, CRM systems, and remote collaboration tools like Zoom, Slack, and Teams.

I am passionate about continuous learning and applying best practices, including AI and digital customer service training, to improve reporting, support decision-making, and boost client satisfaction in remote and on-site environments.

Experience

Work history, roles, and key accomplishments

Digital Customer Service

Generation Ghana

Mar 2025 - Sep 2025 (6 months)

Updated and verified CRM records achieving 100% error-free logs and organized digital files to improve team efficiency and case completion rates.

CRM Management Data Verification File Management Reporting Remote Collaboration

Office Manager

Big Stepper Enterprise

May 2019 - Apr 2025 (5 years 11 months)

Managed customer files and CRM service logs, standardized data entry to reduce duplication and cut retrieval time by 25%, and prepared weekly reports to inform decision-making.

Records Management CRM Reporting Process Improvement Administrative Management

Sales Lead

Asaptickets.com (Dreamport)

Aug 2024 - Mar 2025 (7 months)

Entered and verified over 50 daily customer interactions in CRM, reducing complaints by 30% and achieving 90% first-contact resolution while generating weekly trend reports.

Data Verification Customer Support Reporting Quality Assurance First Contact Resolutions Ticketing Systems

Hospitality Associate

Nkwadum Hotel

May 2015 - Apr 2019 (3 years 11 months)

Tracked expenses, payroll, and supplies in Excel improving budget control by 15%, reconciled invoices with inventory, and audited guest records to improve reporting accuracy.

Excel Payroll Processing Expense Reporting Auditing Reporting Supplier Management