Yussif User
@yussifuser
Detail-oriented data entry and records professional with 6+ years ensuring accuracy and compliance.
GhanaWhat I'm looking for
I am a detail-oriented and reliable records and data management professional with over six years of hands-on experience across customer documentation, CRM upkeep, and office administration. I consistently ensure accurate data entry, verification, and confidential handling of payroll and customer records.
My work has driven measurable improvements: I reduced retrieval time and duplication through standardized entries, achieved 100% error-free CRM logs in one role, and cut customer complaints by 30% through careful data verification. I am experienced with Excel, Google Sheets, CRM systems, and remote collaboration tools like Zoom, Slack, and Teams.
I am passionate about continuous learning and applying best practices, including AI and digital customer service training, to improve reporting, support decision-making, and boost client satisfaction in remote and on-site environments.
Experience
Work history, roles, and key accomplishments
Digital Customer Service
Generation Ghana
Mar 2025 - Sep 2025 (6 months)
Updated and verified CRM records achieving 100% error-free logs and organized digital files to improve team efficiency and case completion rates.
Office Manager
Big Stepper Enterprise
May 2019 - Apr 2025 (5 years 11 months)
Managed customer files and CRM service logs, standardized data entry to reduce duplication and cut retrieval time by 25%, and prepared weekly reports to inform decision-making.
Sales Lead
Asaptickets.com (Dreamport)
Aug 2024 - Mar 2025 (7 months)
Entered and verified over 50 daily customer interactions in CRM, reducing complaints by 30% and achieving 90% first-contact resolution while generating weekly trend reports.
Hospitality Associate
Nkwadum Hotel
May 2015 - Apr 2019 (3 years 11 months)
Tracked expenses, payroll, and supplies in Excel improving budget control by 15%, reconciled invoices with inventory, and audited guest records to improve reporting accuracy.
Education
Degrees, certifications, and relevant coursework
Generation Ghana
Certificate, Digital Customer Service
2025 - 2025
Completed the Digital Customer Service Training Programme focusing on CRM, customer communication, and digital service skills.
ALX Ghana
Certificate, Artificial Intelligence
2024 - 2024
Completed a Certificate in Artificial Intelligence Career Essential Training covering foundational AI concepts and career skills.
La Plage Meta Verse
Certificate, Human Resource Management
2023 - 2023
Completed a Certificate in Advanced International Human Resource Management with focus on HR practices and international standards.
AUAccra Technical University
Diploma, Marketing
2014 - 2016
Completed a Diploma in Marketing involving coursework in marketing principles, sales, and business communication.
Ghana Solutions
Certificate, Information and Communication Technology
2014 - 2014
Completed the IC3 certification covering essential computer and internet skills.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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