Zaki Quraishi
@zakiquraishi
Technical Support Analyst specialized in CMS, WordPress and LAMP web support with SLA-driven delivery.
IndiaWhat I'm looking for
I am a Technical Support Analyst with 5+ years providing Tier-1 front-line support for public-facing CMS and WordPress websites in Linux/LAMP environments. I deliver high-volume, SLA-driven ticket resolution, perform HTML/CSS updates, and make safe basic PHP edits while validating changes in staging before production.
I prioritize pixel-level accuracy, clear written communication for US clients, and SOP-driven documentation. I have supported US-based automotive dealership sites, coordinated escalations to L2/L3 teams, and consistently maintained high quality and productivity in remote support roles.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
24x7 Geeks Solutions Pvt. Ltd.
Nov 2020 - Dec 2025 (5 years 1 month)
Provided Tier-1 support for public-facing websites on Linux/LAMP, resolving high-volume tickets within 2–3 hour SLAs and performing HTML/CSS content updates and basic PHP edits while coordinating escalations to L2/L3.
Technical Support Engineer
MilesWeb
Oct 2019 - Nov 2020 (1 year 1 month)
Delivered front-line ticketed support for WordPress and hosting issues, handling HTML/CSS fixes, DNS/SSL/email troubleshooting and escalating complex problems per SOPs to maintain high accuracy and consistency.
Technical Support Associate
Persys Web Technologies
Jun 2014 - Oct 2019 (5 years 4 months)
Provided Tier-1 website and CMS support via live chat and tickets, maintained detailed documentation and customer communication logs, and achieved top performance on quality and productivity metrics.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science from Savitribai Phule Pune University.
Availability
Location
IndiaAuthorized to work in
Job categories
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