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Nikhil TGNT
Open to opportunities

Nikhil TG

@nikhiltg

I resolve WordPress hosting, plugin, and SaaS support issues.

India
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What I'm looking for

I'm seeking a customer or technical support role where I can use my WordPress, SaaS, and web hosting troubleshooting experience to resolve complex issues and deliver exceptional customer experiences.

I've supported WordPress hosting, WaaS, and plugin users at InstaWP, WP Event Manager, OVIHosting, and GlowTouch Technology. I resolve site creation failures, migrations, domain mapping, SSL setup, multisite configuration, plugin conflicts, and hosting incidents through chat, tickets, Zoom, and Google Meet.

I work hands-on with WordPress, cPanel/WHM, Linux, NGINX, PHP, MySQL, DNS, WooCommerce, and WP-CLI to troubleshoot root causes, manage backups and staging deployments, and improve website speed and security.

Experience

Work history, roles, and key accomplishments

IN

Customer Support Associate

Instawp

Resolved WordPress hosting and WaaS issues including site creation failures, migrations, domain mapping, SSL setup, multisite configuration, and plugin/theme conflicts. Configured and maintained WordPress themes, plugins, widgets, custom post types, and website functionality.

Education

Degrees, certifications, and relevant coursework

Amrita Vishwa Vidyapeetham logoAV

Amrita Vishwa Vidyapeetham

Bachelor of Computer Applications, Computer Applications

2019 - 2022

Grade: 6.3 CGPA

Bachelor of Computer Applications degree from Amrita Vishwa Vidyapeetham, Mysuru Campus, with a CGPA of 6.3.

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